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Tag: Access

  • Customer Service Week: Access Bank remains committed to creating unrivalled banking service

    Customer Service Week: Access Bank remains committed to creating unrivalled banking service

    Delivering top-notch customer service that raises the bar is what every organisation strives for; this is one of the watchwords that drive innovation at Access Bank. Among the many things that make the Bank stand out, customer service is top of the list as it continues to create unforgettable experiences, stopping at nothing to make every customer smile. This commitment to exceptional service delivery is further reinforced as the world celebrates Customer Service Week.

    As a bank that continually sets the pace, Access Bank keeps breaking new grounds daily to ensure customers always enjoy unrivalled experiences across all banking and service channels. They’ve consistently delighted customers with a full suite of fast, convenient, and safe digital services such as their USSD banking code and their cutting-edge mobile banking app, Access More.

    More so, the Bank’s commitment to service excellence rings through in the upgrade of their service platforms with new technologies to deliver even faster service to customers. Also, they’ve guaranteed that all failed transactions will be reversed within one business day. In the event that reversal time exceeds one business day, customers will be entitled to a refund of up to five times the bank transfer fees for that transaction. The bank has thus far held on to its side of the bargain.

    Commenting on how the bank is creating unforgettable experiences for its millions of customers, Ogor Chukudebelu, Chief Customer Experience Officer, Access Bank Plc said, “Being seen as excellent in the eyes of our customers is not only a desire but it is a goal that we work together, every day, to achieve at Access Bank. While good service has become a commodity across industries, great emotional connections are the game changers and since inception, we’ve effectively merged both to deliver better outcomes to all our customers and stakeholders.”

    Riding on its promise of delivering service with speed and maximum security, Access Bank has a vast customer support platform ranging from email, text, live chat, WhatsApp, voice call and a presence on various social media platforms. Through the fusion of technology and people, the bank continues to deliver stellar customer service to customers across its countries of operation.

  • FG ‘eases off’ Twitter ban, grants access to users on desktops

    FG ‘eases off’ Twitter ban, grants access to users on desktops

    The ongoing talks between the federal government and Twitter seems to be truly leading to a possible resolution as the government has partially eased off restrictions on the microblogging site.

    While there is no official statement from the government in this regard, TheNeWsGuru (TNG) findings revealed that Nigerians can now access Twitter via desktops.

    For users, access to the microblogging site appears to have been restored on computer systems. However, trials via the mobile phone were not successful.

    The Federal Government had on June 4 announced the indefinite suspension of the operations of the microblogging and social networking platform in the country, days after Twitter deleted a tweet by the President Muhammadu Buhari, which it said violated its rules.

    The Minister of Information and Culture, Lai Mohammed, had cited ‘the persistent use of the platform for activities that are capable of undermining Nigeria’s corporate existence’ as the reason for the suspension.

    Recall that Mohammed recently said that the Twitter ban in Nigeria will be lifted soon.

    He stated this while briefing State House correspondents at the end of a recent virtual Federal Executive Council, FEC, meeting presided over by Vice President Yemi Osinbajo at the First Lady’s Conference room, Presidential Villa, Abuja.

    The Minister who was asked to give an update on the Twitter ban in Nigeria and the interface with the company said, “The end for amicable resolution is very much in sight

    Meanwhile, Twitter has launched a feature to tackle abuse and trolling, which had become major issues for the platform.

    The company said this on its platform.

    As the company is under increasing pressure to protect its users from online abuse globally, the new feature is expected to automatically block hate speech.

  • Access Bank becomes Sustainability-certified by SSCI

    Access Bank becomes Sustainability-certified by SSCI

    Africa’s leader in Sustainability, Access Bank PLC was presented with the certificate for achieving the highest level of sustainability certification under the Sustainability Standards and Certification Initiative (SSCI) program at the World Development Finance Forum (WDDF) in Karlsruhe, Germany.

    This feat makes Access Bank the first commercial bank in Africa to achieve this certification and is a major leap towards the achievement of its vision to become ‘The World’s Most-Respected African Bank’.

    Herbert Wigwe, the Group Managing Director of Access Bank PLC, commented on the certification saying, “Access Bank’s approach to Sustainability is driven by our desire to impact lives positively now and in the future. We are committed to ensuring community health and prosperity whilst creating equitable green economies across Africa.”

    Omobolanle Victor-Laniyan, the Head, Sustainability at Access Bank reaffirmed that in line with the Bank’s mission, Access Bank will continue to strengthen its commitment towards supporting vibrant communities and influencing positive market transformation in the areas wherein it operates.

    “The Bank’s investment in community development remains focused on addressing pressing societal issues and unlocking new market opportunities for our customers and communities, thereby, ensuring the economic viability of the nation. Furthermore, we will continue to propel the world towards a more sustainable path, whilst ensuring that no one is left behind in alignment with the UN Sustainable Development Goals and other global sustainability standards,” she added.
    Access Bank was also appointed a member of the International Council for SSCI. This council helps ensure that the work and strategies of certified institutions are in alignment with the global Sustainable Development Goals (SDGs) and national development agendas.

  • BREAKING: Access, Diamond banks merge [See Original documents]

    BREAKING: Access, Diamond banks merge [See Original documents]

    Access Bank Plc. Memorandum of Agreement Press Release (1)It is now official – the management of Diamond Bank has on Monday announced its merger with Access Bank.

    A statement by Uzoma Uja, the bank’s Secretary/Legal Adviser, said the transaction will be completed by the first half of 2019.

    “The proposed merger would involve Access Bank acquiring the entire issued share capital of Diamond Bank in exchange for a combination of cash and shares in Access Bank via a Scheme of Merger,” the disclosure, sent to the Nigeria Stock Exchange, said.

    Read the full disclosure below:

    DOCUMENT 1: 24598_DIAMOND_BANK_PLC_CORPORATE_ACTIONS_DECEMBER_2018

    DOCUMENT2: Access Bank Plc. Memorandum of Agreement Press Release (1)
    STATEMENT REGARDING SCHEME TO MERGE WITH ACCESS BANK

    The Board of Diamond Bank Plc (“Diamond Bank”) today announces that following a strategic review leading to a competitive process, the Board has selected Access Bank Plc (“Access Bank”) as the preferred bidder with respect to a potential merger of the two banks (“the merger”) that will create Nigeria and Africa’s largest retail bank by customers.

    The Board of Diamond Bank believes that the merger is in the best interest of all stakeholders including, employees, customers, depositors and shareholders and has agreed to recommend the offer to Diamond Bank’s shareholders. Completion of the merger is subject to certain shareholder and regulatory approvals.

    The proposed merger would involve Access Bank acquiring the entire issued share capital of Diamond Bank in exchange for a combination of cash and shares in Access Bank via a Scheme of Merger. Based on the agreement reached by the Boards of the two financial institutions, Diamond Bank shareholders will receive a consideration of N3.13 per share, comprising of N1.00 per share in cash and the allotment of two (2) New Access Bank ordinary shares for every seven (7) Diamond Bank ordinary shares held as at the

    Implementation Date. The offer represents a premium of 260% to the closing market price of N0.87 per share of Diamond Bank on the Nigerian Stock Exchange (“NSE”) as of December 13, 2018, the date of the final binding offer.

    Immediately following completion of the merger, Diamond Bank would be absorbed into Access Bank and it will cease to exist under Nigerian law. The current listing of Diamond Bank’s shares on the NSE and the listing of Diamond Bank’s global depositary receipts on the London Stock Exchange will be cancelled, upon the merger becoming effective.

    Diamond Bank expects the transaction to be completed in the first half of 2019.

  • [Breaking] Again! Kenya’s Abraham Kiptum wins Lagos City marathon

    [Breaking] Again! Kenya’s Abraham Kiptum wins Lagos City marathon

    Kenya’s Abraham Kiptum has emerged the winner of the 2017 Lagos City marathon race.

    After three hours of marathon race at the Access Bank Lagos City 42.1km, Kiptom, led the race which makes it the second time he is winning the competition.

    Other leading athletes are ten minutes away from the finish the line.

    Recall that Abraham Kiptum won last year’s marathon. He is neck to neck with two others.

    Meanwhile, an athlete has reportedly fainted on third mainland bridge.