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Tag: Consumer Complaints

  • NCC resolves 99.2% of telecom consumer complaints in Q1 2021

    NCC resolves 99.2% of telecom consumer complaints in Q1 2021

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    by

    Ediri Oyibo
    in , , ,

    The Nigerian Communications Commission (NCC) has resolved 99.2 per cent of service-related complaints received from telecom consumers across the major network operators in Q1, 2021. According to the Q1, 2021 Report on Complaint Management issued by the Consumer Affairs Bureau of the Commission, a total of 3,019 consumer complaints were received from four complaint channels…

  • NCC resolves 98% consumer complaints in 15 months

    NCC resolves 98% consumer complaints in 15 months

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    by

    Ediri Oyibo
    in ,

    …urges consumers to follow established channels of complaints reporting …reiterates commitment to improving QoS, QoE Ninety eight per cent (98%) of the total service-related complaints received from telecoms consumers within a 15-month period, spanning January 2019 to April 2020, have been successfully resolved, the Nigerian Communications Commission (NCC) has said in a report. Besides this…