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Tag: Customer

  • Data Protection Commission: CBN’s directive on customers’ social media handles against the law

    Data Protection Commission: CBN’s directive on customers’ social media handles against the law

    The Nigeria Data Protection Commission (NDPC) says it engaging the Central Bank of Nigeria (CBN) on its new directives to commercial banks to collect their customers’ social media handles.

    The National Commissioner of NDPC, Dr. Vincent Olatunji, said this in a statement issued by Mr. Itunu Dosekun, Head of Media, on Thursday in Abuja.

    Recalled that the CBN on June 26, directed banks to obtain the social media handles of customers as part of enhanced Customer Due Diligence (CDD) regulations.

    Olatunji said that before the establishment of the Nigerian Data Protection Act (NDPA), on June 12, indiscriminate collection of citizens’ data by Data Controller Organisations was not taken seriously.

    He explained that there were prerequisite steps any Data Controller must take prior to the collection of data from data subjects.

    He also said that any organisation that defaulted was going against the law and causing a data breach, as well as would attract fine.

    “There are provisions in the law to go against any data controller be it private or government office, NGOs, hotels, because we are pro-citizens.

    “The whole idea of this law is to protect the rights, the interests of Nigerians who are data subjects.

    “We are already engaging with the CBN to let them know that what they have done is against the law because there are basic principles you must meet when you want to collect citizens’ data.

    “There is data minimisation, meaning you don’t collect data beyond the purpose for which it was intended, purpose limitation, what purpose is it for,’’ he explained.

    According to him, asking for social media handles is not necessary.

    He, however, said that if the collection of the social media handles happened under public interest, which could include to monitor some transactions, there should be proper awareness to the customers.

    Olatunji added that they would be inquiring on why the CDD regulation came up and how best to resolve that in line with global best practices.

    On the issue of government tapping into some citizens’ mobile communications, perhaps for national security, among other reasons, Olatunji said that there were guidelines to follow.

    He said the commission would be engaging with a lot of government institutions, data controllers, to sensitise them on the requirements of the NDPA and data collection prerequisites.

  • Car wash operator absconds with customer’s SUV in Lagos

    Car wash operator absconds with customer’s SUV in Lagos

    The Ogun State Police Command have arrested a Lagos-based car wash operator, Idris Ayotunde, after he absconded with his customer’s car.

    He was said to have fled with the car to Ogun State.

    The OND holder from a polytechnic in one of the South-West states, reportedly started the car wash business at Jimoh bus stop, Shasha, Akowonjo, Lagos State, a few months ago.

    The Ogun State Police Public Relations Officer, DSP Abimbola Oyeyemi, disclosed these in a statement on Sunday.

    The PPRO said the car owner took it for vacuum cleaning and handed over the key to the suspect.

    “Since he did not have vacuum cleaner in his car wash, he decided to take it to another car wash nearby. But he changed his mind on the road and bolted away with the car.

    “It was on his way to Ibadan where he intended to dispose the car that he was arrested.

    “The owner of the car, Mrs Shofidiya Tosin, who reported the case at the Shasha Police Station, has been contacted,” Oyeyemi added.

    On how the suspect was arrested, Oyeyemi said, “The suspect was arrested at Alakija village via Olodo around 8.17 am by a safer highway patrol team which was on stop and search along the Abeokuta-Ibadan Expressway.

    “The team stopped the car and demanded its documents, which the suspect was unable to produce, consequent upon which he was taken to Odeda divisional headquarters where the DPO, Ajayi Williams, personally interrogated the suspect and found out that he actually stole the car.”

    The PPRO said the state Commissioner of Police, Edward Ajogun, had ordered the transfer of the case to Lagos, where the car was stolen.

  • COVID-19: Security guard killed for asking customer to put on face mask

    COVID-19: Security guard killed for asking customer to put on face mask

    Three family members have been charged with the fatal shooting of a Michigan Family Dollar store security guard who denied entry to a customer who was not wearing a state-mandated face mask, officials have said.

    43-year-old Calvin Munerlyn was shot in the head on Friday at the store, north of downtown Flint, and later died in hospital, said Michigan State Police Lieutenant David Kaiser on Monday.

    Mr Munerlyn had told the daughter of Sharmel Teague, aged 45, that she had to leave the store on Friday because she was not wearing a mask, said Genesee County Prosecutor David Leyton.

    Ms Teague was charged alongside her husband, Larry Teague, aged 44, and their son, Ramonyea Bishop, aged 23, with first-degree premeditated murder and gun charges.

    “From all indications, Mr. Munerlyn was simply doing his job in upholding the Governor’s Executive Order related to the COVID-19 pandemic for the safety of store employees and customers,” Mr Leyton said in the statement.

    According to the prosecutor, witnesses at the dollar store have since identified Mr Bishop and Mr Teague as the two men shot Mr Munerlyn.

    Surveillance video at the store confirmed that Ms Teague had argued with the security guard, who then told her the 45-year-old to leave after her daughter had been told to do the same.

    The woman immediately left the scene in an SUV, before the same car returned around 20 minutes later, said prosecutors.

    Two men – identified as Mr Bishop and Mr Teague – entered the store, before the husband shouted at Mr Munerlyn for disrespecting his wife, said the statement.

    The son, Mr Bishop, was later identified as the man that allegedly shot the security guard.

    Mr Teague was also charged with violating Michigan governor Gretchen Whitmer’s executive order which mandates everyone inside stores to wear face coverings, said Mr Leyton.

    The mother has been arrested but police are still looking for the husband and son.

    No information has been released about the daughter, who has not been charged in the shooting.

    “It is important that the governor’s order be respected and adhered to, and for someone to lose their life over it is beyond comprehension,” Leyton said earlier on Monday in a statement.

    (www.newsnow.co.uk)

  • FCMB speaks on customer who collapsed while using ATM, dismisses COVID-19 insinuations

    FCMB speaks on customer who collapsed while using ATM, dismisses COVID-19 insinuations

    First City Monument bank (FCMB) on Tuesday reacted to reports of a customer who collapsed at its Onipanu Branch in Lagos while using the Automated Teller Machine (ATM).

    Recall that TheNewsGuru.com (TNG) had exclusively reported how the unidentified customer collapsed and was assisted by the bank’s security officials.

    However, in a swift response on Tuesday via a statement, the bank said while he it is true that the customer collapsed, he (the customer) never exhibited symptoms of COVID-19 as insinuated on social media.

    Read full statement below:

    “Our attention has been drawn to a video making the rounds which shows a customer collapsing at our branch located at 178, Ikorodu Road, Onipan, Lagos State. We wish to clarify that:

    •At around 11am on Monday, May 04, 2020 a middle-aged man visited the branch to carry out a transaction on the ATM. In line with our COVID-19 health and safety measures, his temperature was taken and found to be normal, and a hand sanitizer was available for use beside the machine

    •While standing in line, however, the customer began to show signs of fatigue and collapsed. The fully masked and gloved branch support personnel came to his assistance, moving him to the branch security post.

    •Upon enquiry, the customer indicated he had not had anything to eat and had been waiting in line for a short while. After resting and eating some snacks, he regained his strength and left the branch on his own.

    •At no point did the customer exhibit any symptoms of respiratory distress, difficulty in breathing or high temperature as has been incorrectly reported on social media

    We understand the panic a 13-second video such as currently making the rounds can cause without the proper context at such a time as this. The current outbreak of COVID-19 has led to an unprecedented health situation and anxiety all around the world, including in Nigeria, where community transmission continues to rise. Ideally, this current anxiety should not be amplified by unverified, dramatic and purely hypothetical social media stories. We need to channel our energies towards curtailing the spread of the pandemic and ultimately, eradicating it entirely.

    FCMB is at the forefront of the drive to achieve these two objectives. We have deployed robust health and safety measures at all our open branches including making use of face masks by customers and staff mandatory; checking of temperature before admittance into our premises; provision of hand sanitizers which must be used before entry into the banking halls and ATM areas; hourly disinfecting of teller counters and customer service tables; and ensuring social distance is maintained at all times.

    We assure the public that we will remain unwavering in our commitment to doing all we can to safeguard our customers, employees and communities.”

  • Video: I am a rapist, man confesses

    A staff of Haier Thermocool, identified as Ifeanyi Emmanuel has confessed to raping the daughter of the company’s customer who he was sent to service and refill her gas cooker.

    The enraged customer made the claim in a video she sent exclusively on Monday to TheNewsGuru.com

    In the video, the Haier Themocool staff who was decked in the company’s technical attire confessed to raping the customer’s daughter (named Pepe) despite getting married late last year.

    Watch the video below: