Tag: customer experience
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Ecobank makes top three 2020 Customer Experience Leaders
Leading audit and professional services company, KPMG Nigeria, has ranked Ecobank Nigeria among the top three banks with good customer experience in the Small and Medium Enterprises (SME) segment. KPMG’s Nigeria banking industry customer experience survey measures the performance of lenders in the country in terms of their relationship with their account holders and other…
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Fidelity Bank comes tops in KPMG SME customer experience survey
Fidelity Bank Plc has remained a leading financial institution among Micro Small Medium Enterprises (MSMEs) for deposit transaction, credit facilities and overall customer service experience, recording significant improvements in a recent survey. The bank which has grown its reputation for supporting small business, moved up four (4) places to reach second on the 2019 Nigeria…