Tag: Customer Service
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‘Companies closing down in Nigeria due to bad customer service experience’
Mr Aliyu Ilias, the Executive Director, Save the Consumers Initiative, on Saturday said companies in Nigeria and Africa are closing down due to bad customer services. He made the assertion in Abuja at a public presentation of a book he authored on ”Understanding Customer Experience in Africa”. According to him, if companies must secure high…
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Fashola inaugurates NERC Chairman, charges Commission on Customer Service
Minister of Power, Works and Housing, Babatunde Fashola has inaugurated the Chairman, Nigerian Electricity Regulatory Commission (NERC) urging the commission to focus more on customer service to move the power sector forward. Speaking after the brief ceremony, Fashola, on Thursday in Abuja, said customer service was “a challenging bridge that must be crossed”. He said…