Tag: Customers

  • AEDC alerts customers of power interruption in parts of Abuja

    AEDC alerts customers of power interruption in parts of Abuja

    The Abuja Electricity Distribution Company (AEDC), has notified its customers residing along Apo/Gudu, Abuja, that there will be an annual preventive maintenance at the Gudu Injection Substation.

    The management of AEDC, in a statement in Abuja on Monday, said that the maintenance would take place on March 14, from 10 a.m. to 2 p.m.

    The company said that during this period, there would be power interruptions which would affect Prince & Princess Estate, Parts of Kaura District, Dubai Market, Behind Games Village, and Part of Durumi 2, Adisa Estate.

    AEDC listed other areas to include Sharia Court of Appeal, Federal Boys College, Sharon Plaza, Anon Plaza, Cedar Crest Hospital, MKK Plaza, Durumi 3 Shell Estate, A.A. Shafa Filling Station, Amina Court, NPI Estate, and environs.

    ”While we regret the inconvenience, we would like to assure our valued customers that the exercise is expected to ensure improved power supply to these areas.

  • 35-year-old commercial sex worker killed by customer

    35-year-old commercial sex worker killed by customer

    Unknown men have killed a 35-year-old commercial sex worker identified as Ladi Anndu at Hadejia Local Government Area of Jigawa State.

    According to a resident, the lady was discovered in her room at Gandun Sarki quarters in the pool of her blood.

    He said the killers, suspected to be her customers, used knife to slit the victim’s throat.

    Police spokesman in the state, ASP Lawan Shiisu Adam, confirmed the incident on Sunday.

    According to him, the incident occurred on 26/02/2022, at about 2030hrs.

    He said after police received the report, a team of policemen rushed to the scene and the victim was taken to hospital for emergency treatment.

    Shiisu added that the victim, however, gave up the ghost while receiving treatment and was confirmed dead by a medical doctor.

    He said scissors with blood stain was recovered at the scene as an exhibit.

    The police spokesman said the case is under investigation while effort is on to arrest suspects.

  • AEDC alerts customers over power interruption in parts of FCT

    AEDC alerts customers over power interruption in parts of FCT

    The Abuja Electricity Distribution Company (AEDC), has announced that there would be power interruption in some parts of the Federal Capital Territory (FCT).

    The company said that the interruption was to enable the Transmission Company of Nigeria (TCN), carry out maintenance on its Apo substation.

    Mr Donald Etim, Abuja Electricity Distribution Company (AEDC’s) Chief Marketing Officer, who made this known in a statement in Abuja, on Friday, said the power interruption would take place on Saturday between 9: 00 a.m. and 4: 00 p.m..

    Etim listed the affected areas to include Lokogoma, Apo Mechanic Village, Apo Resettlement, Waru Village, Gudu, Gaduwa Estate, Trademore Estate, Apo Legislative Quarters, and Behind Transmission Substation.

    “Other areas include Efab Galaxy Estate, Efab Sunshine Estate, Cedar Crest Hospital and environs.

    “The purpose of the interruption is to enable the Transmission Company of Nigeria (TCN) to carry out a maintenance exercise on the 100MVA TR4 at the Apo Transmission substation,” he said.

    He, however, appealed to customers to be patient and cooperate with the company in its quest to provide better services.

    While assuring customers of improved power supply, Etim said that the AEDC management sincerely regretted any inconveniences the outage might cause them.

    He, however, attributed the current low supply of electricity to inadequate generation by the generating companies.

    He said all hands were on deck to ensure stable electricity supply as soon as possible.

  • Customer Service Week: Access Bank remains committed to creating unrivalled banking service

    Customer Service Week: Access Bank remains committed to creating unrivalled banking service

    Delivering top-notch customer service that raises the bar is what every organisation strives for; this is one of the watchwords that drive innovation at Access Bank. Among the many things that make the Bank stand out, customer service is top of the list as it continues to create unforgettable experiences, stopping at nothing to make every customer smile. This commitment to exceptional service delivery is further reinforced as the world celebrates Customer Service Week.

    As a bank that continually sets the pace, Access Bank keeps breaking new grounds daily to ensure customers always enjoy unrivalled experiences across all banking and service channels. They’ve consistently delighted customers with a full suite of fast, convenient, and safe digital services such as their USSD banking code and their cutting-edge mobile banking app, Access More.

    More so, the Bank’s commitment to service excellence rings through in the upgrade of their service platforms with new technologies to deliver even faster service to customers. Also, they’ve guaranteed that all failed transactions will be reversed within one business day. In the event that reversal time exceeds one business day, customers will be entitled to a refund of up to five times the bank transfer fees for that transaction. The bank has thus far held on to its side of the bargain.

    Commenting on how the bank is creating unforgettable experiences for its millions of customers, Ogor Chukudebelu, Chief Customer Experience Officer, Access Bank Plc said, “Being seen as excellent in the eyes of our customers is not only a desire but it is a goal that we work together, every day, to achieve at Access Bank. While good service has become a commodity across industries, great emotional connections are the game changers and since inception, we’ve effectively merged both to deliver better outcomes to all our customers and stakeholders.”

    Riding on its promise of delivering service with speed and maximum security, Access Bank has a vast customer support platform ranging from email, text, live chat, WhatsApp, voice call and a presence on various social media platforms. Through the fusion of technology and people, the bank continues to deliver stellar customer service to customers across its countries of operation.

  • Polaris Bank Supports Private School Owners with Credit Line

    Polaris Bank Supports Private School Owners with Credit Line

    Polaris Bank is impacting Nigeria’s education sector with a significant funding boost through its bundled loan solution called ‘Polaris Education Loan’ as it sets aside a dedicated Credit Line to Support Private School Owners.

    The Polaris Education Loan offers both new and existing private primary, secondary, and tertiary institutions customers of the Bank, access to loans of up to N100 million to meet their various funding needs.

    This solution forms part of the lender’s effort to support Nigeria’s vital educational sector by ensuring that schools meet their goals and growth aspirations.

    Speaking on the Polaris Education Loan, the Group Head, Products and Market Development, Mrs. Adebimpe Ihekuna disclosed that the credit scheme is the Bank’s forward-thinking safeguard to help schools mitigate any shortfall in their finances, especially as schools prepare to resume in the new academic year, starting in September 2021.

    The Polaris Education Loan offers the promoters of private schools, credit facility to meet their various administrative needs: payment of salaries, finance rent, purchase of laboratory equipment, School buses, furniture, books for the library, school renovation and expansion. The credit scheme also allows for purchasing essential assets such as school buses and power generating sets, among others. It takes 24hrs to avail customers of the loan by the Bank.

    To apply, existing and new customers should visit any Polaris Bank branch to complete the loan application process or send an email to smebusiness@polarisbanklimited.com for assistance.

    For additional information on Polaris Bank’s products and services, please get in touch with Polaris Bank’s Yes Centre on 0700-POLARIS (0700-767-2747) or via email at yescenter@polarisbanklimited.com

    Polaris Bank is a future-determining bank committed to delivering industry-defining products and services across all sectors of the Nigerian economy.

  • BEWARE: First Bank accounts easiest to hack, says fraudster after stealing from lots of bank’s customers

    BEWARE: First Bank accounts easiest to hack, says fraudster after stealing from lots of bank’s customers

    A 46-year-old suspect, Zakarriyah Yahaya, also known as “His Excellency”, has revealed how and his gang emptied the bank accounts of many Nigerians using lost or stolen SIM cards.

    Yahaya, among 39 suspects paraded for various crimes at defunct headquarters of Special Anti-Robbery Squad (SARS), Abuja on Monday by the Nigerian Police, revealed that the easiest bank account to hack is that of First Bank.

    He explained that bank accounts of many Nigerians receiving alerts are easy to access by using their account and phone numbers.

    The suspects were arrested across the country by Force Investigation Bureau of Intelligence Response Team (IRT) led by Tunji Disu, who took over recently from the suspended Deputy Commissioner of Police, Abba Kyari.

    Speaking to journalists, the suspect said, “My name is Zakarriyah Yahaya, I was born and brought up in Jos. I was arrested last month in Mabushi here in Abuja. I used to reset any SIMs that receive bank alert. I will reset it and steal all the money inside the bank account.

    “I do reset it with victim’s bank account number through bank code from the first to the last number. Any bank that we get, we first use it to buy recharge card, from there, they will send us the alert. From the alert, we will now get the account number.”

    When asked for the banks they are mostly interested in, he said First Bank, among others is the easiest to reset.

    He disclosed that they started the job in the last two years and no fewer than eleven members of the gang are working for him, adding that they are operating in three main cities: Kano, Plateau and Abuja.

    He said he could not recall the exact numbers of bank accounts they’d stolen from but they had once removed N800,000 from one of the accounts.

    Explaining how they operate from the police’s investigation, the force spokesman, Frank Mba said the criminals do acquire SIM packs in large numbers and re-activate old phone numbers people don’t use again and explore any bank account’s details.

    Mba said, “Yahaya Zakari controls multiple gangs of cyber crooks whose talk-in-trade is to go after SIM cards, phone numbers of innocent Nigerians, breaking into their privacy, steal their banks’ IDs, and steal monies from the accounts.

    “They have two main modus oprandi. The first is to go and purchase or acquire MTN lines, the new starter kits in large numbers. When they get these, they tried to hack BVN.

    “Experience has shown them that at this stage, some of our service providers are recycling old numbers. Persons who had used phones and probably for some reasons have travelled out of the country, or for any other reason chose not to use the number again, and those numbers are dormant and currently being recycled and being re-issued to persons as new numbers.

    “They are very skilful and they have ways of knowing or decoding old numbers. So, when they put on their MTN starter packs, and they are given options to select numbers, they select old numbers, and at random, they tried to explore and see if they could get bank details from those old numbers. That is their first modus.”

    The senior police officer also said the criminals do attack their victims physically, collect their phones and target their SIM, adding that they are not interested in the phones but the SIM cards.

    He, however, appealed to Nigerians to guide their phones jealously and quickly report to their banks and service providers if their phones get lost.

    According to him, “The second, which is very dangerous where they sometimes hurt innocent citizens both physically and financially, is through deploying gangs that attack innocent citizens, forcefully snatch their phones, or sometimes get these phones stolen via pickpocketing.

    “Once they get these phones, their target is not the phone, no matter how expensive your phone is, they are not interested in that phone, that’s not the main target. That could actually be a by-product or a side benefit from the crime, but the major target is your SIM card.

    “And once they get your SIM card, they tried to play around with it, and see if they could find anything that can link them or take them straight into victims’ accounts, and they had done these successfully.

    “With that, if they get access to your bank details, they go straight to steal your money. The lesson for all of us here is that, we must guide our phones jealously. Even when you lose a phone or a number and you think you’ve got two or three other numbers or lines, don’t let your number go back to strange hands, go back to your service providers and do all what’s necessary, re-activate and re-claim your lines.”

  • Banks compelled to refund over N89bn to customers over complaints

    Banks compelled to refund over N89bn to customers over complaints

    The Gov. of Central Bank of Nigeria (CBN) Dr Godwin Emefiele on Thursday disclosed that at the end of June 2021, commercial banks in Nigeria refunded N89.2 billion to customers over complaints.

    Emefiele made the disclosure during a CBN Fair held simultaneously in Cross River and Akwa Ibom with the theme “Promoting financial stability and economic development”.

    Represented by Mr Osita Nwanisobi, Acting Director, Corporate Communication Department of the CBN, the governor said the cumulative number of complaints from customers of banks as at June was 23,526 while 22,173 were resolved.

    According him, the fair became necessary to create awareness on CBN interventions and how it was impacting on the lives and businesses of the people.

    “When the CBN governor assumed duty as the 11th governor of the apex bank, he made a profound statement that he wants a people centred CBN and you cannot have that if you do not engage.

    “Also, CBN has about 37 targeted interventions which includes The Targeted Credit Facility, Health Sector Intervention, Commercial Agric Credit Scheme, Nigerian Electricity Market Stabilisation Fund and others.

    “In addition, we want to use this opportunity to build the confidence of Nigerians that the nation’s financial institutions are resilient, stable and safe.

    “Nigerians have nothing to fear as the CBN carries out a periodic examination of the banks,” he said.

    On the issue of digital currency by the CBN, the governor asserted that Nigerians needed to understand that crypto currencies are issued by unknown entities without regulations.

    He added that the digital currency which CBN intends to issue would be regulated by the apex bank and it can be used for the nation’s monetary policy.

    In his remarks, Mr Daramola Atanda, Head, Consumer Protection Department of the CBN, noted that Nigerians must know their rights as customers and report cases of violations to the CBN on 07002255226 or cpd@cbn.gov.ng.

    Atanda however asked bank customers to be responsible as there were issues that were in their own purview; such as understanding the package given to them by a bank.

    He also appealed to customers to ensure that they repay their loans and also protect their financial instruments such as their debit cards and others.

    Speaking virtually, from Uyo, Mrs Amina Abdulmalik from the Currency Operations Department of the CBN, called on Nigerians to handle the Naira with care as it was a national pride.

    “Our Naira notes are supposed to last for about two years after printing but due to poor handling, some of them do not last for more than three months,” she said.

  • Minister wades in as banks disconnect telco, customers from accessing USSD services, banking apps

    Minister wades in as banks disconnect telco, customers from accessing USSD services, banking apps

    Nigerians on Friday complained bitterly of their inability to use the the Unstructured Supplementary Service Data (USSD) and banking apps.

    TheNewsGuru.com, TNG observed that the complaints were more severe amongst MTN customers. They were unable to recharge their lines, do banking transactions on their MTN lines using USSD and the bank apps.

    As expected some Nigerians did not find the development easy and commented on it bitterly on their social media platforms:

    Meanwhile, a source in MTN who spoke with The Punch Newspaper said the telecommunications giant was not responsible for the disruptive services.

    He said, “Please note that MTN didn’t cut off customers and has no hand in this. This is strictly the banks acting on their own.

    “We woke up this morning to see that MTN customers were cut off from USSD services overnight. This has come as a surprise as there was no formal communication from the banks to their customers prior to their taking this action.

    The source disclosed that MTN had reduced the banks’ commission from an average of 3.5 per cent to 2.5 per cent which predicated the actions of the banks.

    According to the source, the reduction is standard because the volumes compensate for the reduction, adding that the contract with convenience channel partners and aggregators through which they were indirectly connected to the banks allowed this.

    The source said, “The banks wrote back to the aggregators to revert back to the old commission, otherwise, they would block MTN airtime in all their channels.

    “The channels were blocked midnight leaving our customers stranded. Interesting that the bank Managing Directors met and quickly took a decision. Subscribers to telecommunications are being denied services by the banks even when they have money in their accounts.”

    He noted that Zenith bank, which was connected directly to MTN and had their earnings at 2.70 per cent, was the only bank that had not blocked the telco.

    However, banks on MOD that had an uplift in their commission from 2.0 per cent to 2.75 per cent have blocked services, according to him. Banks with direct connection to the telco through MOD got a commission uplift.

    According to the source, the banks were unwilling to pay the cost of the USSD channel and were okay with cutting off subscribers in order to protect their profits.

    He added, “This only has to do with preservation of bank profits, which are already substantial and growing despite the wider economic conditions

    “The government needs to step in and deal with this once and for all. Nigerian banks need to stop their tyrannical posture.”

    Minister wades in

    Sensing the danger ahead, Minister of Communications and Digital Economy, Isa Pantami held a meeting with the Governor of Central Bank of Nigeria (CBN) and Executive Vice Chairman of Nigeria Communications Commission (NCC) stating that the issues will be resolved soon and services restored.

  • Alleged banks’ debts: FG tells telcos to stay action on suspension of USSD services to customers

    Alleged banks’ debts: FG tells telcos to stay action on suspension of USSD services to customers

    The Federal Government has directed Mobile Network Operators (MNOs) to put the planned suspension of the Unstructured Supplementary Service Data (USSD) services on hold.

    The directive issued on Saturday was contained in a statement signed by the Technical Assistant (Information Technology) to Dr. Issa Pantami, Minister of Communications and Digital Economy, Dr Femi Adeluyi.

    TheNewsGuru.com, TNG reports that this follows the scheduled suspension, which was to take effect on Monday, 15th of March, 2021, due to the lingering debt owed MNOs by commercial banks for the provision of USSD banking services.

    According to the statement, following the directives of the Honourable Minister Dr Isa Pantami on the 20th of October 2019, consumers of telecommunication services and the general public were notified of the immediate suspension of End User Billing for financial transactions through USSD channels.

    “Furthermore, as part of measures aimed at addressing the lingering issue of the impasse in the rendering of USSD services to Banks and other financial institutions by Mobile Network Operators (MNOs), an amended Determination on USSD Pricing was issued by the Nigerian Communications Commission (NCC) on the 24th of July 2020. However, the issue persisted, hence the decision to suspend the service,” the statement added.

    Pantami, according to Adeluyi, sent a letter with respect to the issues to the Governor of the Central Bank of Nigeria on the 3rd of March 2021, regarding the need to direct the banks to do the needful.

    The minister has called for a meeting of all stakeholders, including the Governor of the Central Bank of Nigeria, the Executive Vice Chairman of NCC, the MNOs and the financial institutions.

    The meeting, according to the statement, is scheduled to hold on Monday, 15th of March, 2021.

    “The outcome of the meeting will determine the next steps regarding the status of the USSD financial services,” Adeluyi said.

  • Ecobank To Pay Customers N5 For Every Dollar Received

    Ecobank To Pay Customers N5 For Every Dollar Received

    Ecobank has commenced implementing the CBN scheme which offers N5 for every Dollar received into domiciliary accounts or as cash over the counter. Korede Demola-Adeniyi; Head, Consumer Banking, Ecobank Nigeria, who announced this in Lagos stated that the decision is in line with the CBN directive and fully aligns with efforts to encourage the inflow of diaspora remittances into the country. She noted that the “CBN Naira 4 dollar scheme” is an unprecedented incentive for senders and recipients of international money transfers.

    Korede Demola-Adeniyi said that the scheme takes effect from 8th March and will run till 8th May, 2021. “Ecobank will pay N5 on every Dollar so beneficiaries will not only get the foreign currency sent from their family and friends abroad, they will also get extra Naira”, she stated.

    Only recently, Ecobank had a first of its kind virtual Diaspora Summit to discuss opportunities for Nigerians living abroad and the various platforms available to assist them with their investment decisions and remittance needs. The event had major players in the remittance space, diaspora audience, government officials and notable stakeholders in attendance.

    Further, the Managing Director, Ecobank Nigeria, Patrick Akinwuntan has disclosed that apart from consistent engagement with Nigerians in the diaspora, Ecobank is leveraging its digital technology to make remittances to Nigeria and Africa easy, convenient and affordable.

    Mr. Akinwuntan stated that growing evidence has shown a positive relationship between diaspora remittances and economic growth. “Ecobank will continue to pursue its mandate of helping to enhance the economic development and integration of Africa, through the 33 countries where the bank operates on the continent. Ecobank’s Rapidtransfer and mobile app (Ecobank Mobile) enable Africans, wherever they are, to easily and instantly send money to bank accounts, mobile wallets and agent locations across 33 African countries”, he stated.