Tag: Customers

  • Forex: Customers ignore BDCs operators, trade directly with banks

    Forex: Customers ignore BDCs operators, trade directly with banks

    Indications emerge over the weekend that over 700 Bureaux De Change (BDC) operators are inactive in the Central Bank of Nigeria’s (CBN’s) Forex Window as forex end users embrace commercial banks.

    The preference for commercial banks followed the uncompetitive rate regime that shifted the business patronage in favour of the lenders. The practice has cut BDCs’ turnover, putting their businesses under threat.

    Confirming the development at the weekend, Association of Bureaux De Change Operators of Nigeria (ABCON) President Aminu Gwadabe said the BDC business had been badly affected by the uncompetitive rate as the CBN sells dollars to BDCs at higher rate compared to what the regulator sells to commercial banks, yet both institutions target the same market segment and customers.

    On the CBN’s approved list, 3,389 BDC operators have been licensed and are expected to get $40,000 weekly from the CBN Forex Window. The apex bank disburses about $135.5 million to the 3,389 registered BDCs weekly to sell to forex end users. The funds are for Personal Travel Allowances (PTA), Business Travel Allowances (BTA), medical needs and school fees.

    The BDCs, Gwadabe said, buy dollar from the CBN at N360/$1 and sell to end users at N362/$1 while the regulator sells to commercial banks at N358/$1 and the banks sell to end users at N360/$1.

    Gwadabe described the buying rate for the BDCs as “uncompetitive” and “a big disincentive for many forex users to patronise the operators. He said the banks and the BDCs service the same market segment, they should get dollars at the same rate to enable both institutions compete favourably.

    According to the ABCON boss, the banks enjoy a large customer base with the customers having their accounts debited to cover the cost of purchase. Such convenience plus a lower rate put the banks at an advantage position to attract more customers than BDCs, he said.

    He lamented that BDCs are not only buying at exorbitant rate, but also sell at a rate higher than that of the banks, hence creating low patronage for the operators.

    Gwadabe advised the CBN to review the rate at which the dollar is sold to the BDCs to boost the recovery of the naira against dollar. The naira has remained at N368/$1 at the parallel market in the last one week, a major improvement from N520/$1 it exchanged last February.

    He said the success recorded by the CBN in stabilising the naira was largely contributed by the BDCs, which remain backbone of the retail forex segment of the economy.

    The CBN should be proactive enough to quickly review the BDC buying rate to ensure effective competition among all the stakeholders. There is no need to give the banks undue advantage over the BDCs as is currently the case based on the level of disparity seen in the dollar buying rate by both sectors. Nothing stops the CBN from ensuring that both the banks and BDCs buy dollars at same rate,” he stressed.

    Gwadabe said the rate challenge faced by BDCs, if not checked, would trigger a liquidity crisis that may derail the ongoing recovery of the naira against the dollar. He said the BDCs will continue to support CBN’s determination to stabilise the exchange rate, and strengthen the value of the local currency.

    Gwadabe also called on the CBN to increase the volume of Personal Travel Allowances (PTAs) from $4,000 to $8,000; Business Travel Allowances (BTAs) from $5,000 to $10,000; school fees from $5,000 to $20,000 and medicals from $5,000 to $15,000 quarterly to deepen liquidity in the market.

    Gwadabe praised the CBN for liberalising the forex market and making more dollars available, adding that making the funds readily available in right volumes will double the positive impact of the policies on the economy.

     

  • UBA puts customers first, introduces world class Mobile Banking App

    The United Bank for Africa Plc, UBA, has announced the launch of a brand new mobile banking application with many user friendly features.

    This is in line with the pan African financial institution’s commitment to deliver superior and innovative banking solutions to its customers.

    The new mobile app which comes with the biometric log-in feature for secure, personalized access is now available for download on Apple and Google Play App Stores.

    The UBA Mobile Banking App has been tailor-made to enhance ease of banking by enabling customers to carry out their transactions without visiting a branch.

    Other features of the app, highlighted by UBA’s Head of Digital Banking, Dr. Adeyinka Adedeji include: “a more interactive, user friendly interface, ATM/branch locator for easy access to the bank’s touch-points, easier airtime top up via direct selection of contacts from the phone address book, auto reminder for bill payments and recurrent transfers”.

    He further stated that the app has fewer clicks, thereby allowing easier navigation and faster transactions. Customers using the One Time Password (OTP) can perform transactions of up to N200,000(Two Hundred Thousand Naira only). Also in a bid to maintain a closer relationship with its customers, UBA has introduced a round the clock live chat platform to the app.

    The GMD/CEO UBA, Kennedy Uzoka was delighted with the launch of the new mobile app and said of it: ‘ UBA’s new Mobile Banking App demonstrates our resolve to provide unparalleled experience across all its channels It is in line with UBA’s vision to dominate Africa’s digital banking space’

     

  • CIBN received complaints worth N27.6bn from bank customers in 2016 – Report

    CIBN received complaints worth N27.6bn from bank customers in 2016 – Report

    The Chartered Institute of Bankers of Nigeria (CIBN) says its Ethics and Professionalism Division received 136 petitions with claims that amounted to N27.6 billion from bank customers in 2016.

    The institute made this known in its 2016 Annual Reports and Accounts signed by the Registrar, Mr Seye Awojobi.

    The report was released on Saturday in Lagos.

    It said that 79 cases were fully resolved out of the 136 petitions, translating into a total refund of three billion naira.

    The CIBN said that it also raised N439.58 million as annual development fund and corporate subscription during the year under review.

    The institute noted that the figure was lower than the N443.38 million expected in 2016.

    It said that the payments were received mostly in the first quarter of the year, thereby increasing its portfolio of investible funds.

    The body also noted that the figure represented a balance of N3.8 million representing 0.86 per cent as outstanding at the end of the 2016 financial year.

    CIBN said that regulators and commercial banks paid N400 million, development banks, six million naira; mortgage banks, N1.2 million; and microfinance banks, N2.2 million.

    It added that the institute’s individual membership grew from 118,802 in 2015 to 122,680 in 2016.

    The figure is an increase of 3,893 new members which represented 3.36 per cent into various categories which include honorary fellows and seniors as well as students and ordinary members.

    On corporate members, the institute said it registered additional 16 microfinance banks in 2016, and that they were issued certificates in line with CIBN Act No. 5 of 2007.

    It said that micro-finance banks which it had registered were 363 out of the 979 microfinance banks licensed by the Central Banks of Nigeria.

     

     

     

    NAN

  • N898bn Impressive Turnover: Customs officers demand better welfare package

    N898bn Impressive Turnover: Customs officers demand better welfare package

    Sequel to the declaration of an impressive turnover of about N898 billion in 2016 by the Nigeria Customs Service, NCS, some officers have called on the customs authorities to increase their monthly welfare package.

    TheNewsGuru.com recalls that the NCS through its spokesman, Joseph Attah had said the Service generated the sum of N898billion last year.

    One of the officers, Anifowoshe Ibrahim who commented on the Customs Facebook page said the customs workforce worked impressively in 2016 and this contributed in no small measure to the attainment of an increased turnover for the year.

    He said it was necessary for the authorities to increase the workers monthly take home so as to achieve a more robust year for the NCS.

    According to Ibrahim, the agency is the worst paying among uniform organizations, and revenue generating agencies in the country.

    “The Customs management should please do something about the issue of our welfare.

    “I read that we generated N898 billion last year yet officers are hungry. Even the Civil Defence Corp that are not generating anything are well paid and their allowances paid. Why Customs?” he quizzed.

    Another officer simply identified as Umar Batagara commented: “I hope this effort will touch the mind of Mr. President and the legislative members to stop Customs officers’ perennial and undeserved maltreatment such as welfare and salary and good condition of Service.”

    A senior Customs officer at the Apapa Customs command who spoke with newsmen on the issue expressed disappointment over officers’ condition of service under the present Customs leadership headed by Hammed Ali.

    He said apart from the issue of welfare, the management no longer grants approval for administrative costs incurred by officers in the course of doing their work. These, he said, include electricity bill and other logistics.

    Another officer who spoke on condition of anonymity said the Customs management does not show they are interested in the welfare of officers especially those posted to border areas to patrol the creeks.

    He said despite the meager monthly take home pay, some of them while on official patrol are still required to maintain and fuel their patrol.

    “The CG promised to increase our welfare when he came in but till today nothing has happened. There is supposed to be money for maintenance of vehicles but we use our money to fuel and maintain our patrol vehicles while on official patrol. This is where the name corruption comes in.

    “When your salary is not enough to cater for you and your family, you have to go extra miles to see how you will squeeze out money somewhere.

    “How would you remit the money that you are supposed to remit to the federal government when you are not getting enough?” he asked.

    TheNewsGuru.com reports that the Customs authorities are yet to respond to the workers delight.

  • Access Bank warns customers over controversial MMM scheme

    Access Bank warns customers over controversial MMM scheme

    …says scheme not in line with any known investment product

    The Access Bank of Nigeria has warned its customers to be careful of any deposit money institution that is not insured by the Nigeria Deposit Insurance Corporation (NDIC).

    In a letter sent to its customers, Access Bank cautioned that those involved in the controversial ponzi scheme, MMM, stand a risk of loosing all their money.

    See letter below:

    access-bank-mmm