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Tag: EEDC

  • BREAKING: Explosion rocks TCN station; Anambra, Enugu residents plunged into darkness

    BREAKING: Explosion rocks TCN station; Anambra, Enugu residents plunged into darkness

    Residents of Anambra State, and Oji River in Enugu State have been plunged into darkness following an explosion on the national transmission network.

    The Enugu Electricity Distribution Company (EEDC) confirmed the incident on Wednesday, saying engineers of the Transmission Company of Nigeria (TCN) are already on the ground working to restore supply.

    It was gathered that the explosion occurred at the TCN Station at Awada at about 2:34 am on Wednesday, according to a statement by Emeka Ezeh, Group Head, Corporate Communications, EEDC.

    “As a result of this development, all our customers in the entire Anambra State and Oji River in Enugu State have been out of electricity supply.

    “We are on standby, closely following up with the TCN team, that has been working assiduously to address the situation,” the statement read.

    Meanwhile, the EEDC assured that electricity will be restored to affected areas once repair works are completed.

  • Electricity supply: EEDC troubled by activities of vandals

    Electricity supply: EEDC troubled by activities of vandals

    The Enugu Electricity Distribution Company (EEDC) has expressed concern over the recent vandalisation of electricity installations within its operational area in Abakaliki.

    In a statement issued by Mr Emeka Ezeh, Head of Corporate Communications, EEDC, on Sunday, said the loss of power supply in areas of Abakaliki was due to the vandalisation of the Udemezue 11KV Feeder in the early hours of the day.

    Ezeh said affected areas include Oroko-onuoha, Udensi, Kpirikpiri, Ogbaga Road, New Layout, Udemezue, Low Cost Housing Estate, and Hilltop Road, amongst others.

    According to him, notable establishments such as Amikaba, Siren Hotel, Man City Hotel, Muchels Hotel, De Pablo Hotel, and Unity FM radio station have also been impacted.

    “We wish to inform our esteemed customers in Abakaliki metropolis that the current loss of power supply being experienced is due to the vandalisation of Udemezue 11KV Feeder in the early hours of today, Jan, 5,” he said.

    Ezeh explained that the vandalisation was discovered by EEDC officials on patrol following an abnormal outage on the feeder at 02:40 a.m.

    He added that the vandals made off with approximately 16 metres of underground 150mm2 x 3core armoured underground cable from the source of the feeder.

    As a result of this incident, over 70 public and private transformers serving numerous customers under the feeder are currently without supply.

    “We sincerely regret this unprecedented development and hereby appeal to our customers for their patience and understanding as we are already working to replace the stolen/damaged items,” he said.

    He assured that power supply would be restored as soon as repairs and replacements were completed. Ezeh reaffirmed the company’s commitment to delivering improved services to its customers.

    “EEDC remains committed to delivering improved services to her esteemed customers. The company is working diligently to resolve the issue and restore power supply to the affected areas as soon as possible,” he said.

  • Disco to shut down old prepaid meters Nov. 24

    Disco to shut down old prepaid meters Nov. 24

    The Enugu Electricity Distribution Company (EEDC), on Sunday, urged South-East residents to upgrade their pre-paid meters before Nov. 24.

    The EEDC Head of Corporate Communications, Mr Emeka Ezeh, told newsmen in Enugu.

    “This is due to the Token Identifier (TID) rollover, an exercise that affects all Standard Transfer Specification (STS) compliant prepaid meters across the globe,” Eze said.

    It would be recalled that EEDC had in its various engagements and enlightenment programmes notified South-East residents that all STS prepaid meters would cease to accept credit tokens by Nov. 24 unless they are upgraded.

    Ezeh said that the EEDC successfully cut over to its newly acquired vending system, “SuperEdge”, as part of its preparation for a smooth upgrade.

    According to him, prepaid meters not upgraded will no longer accept new tokens, though they will still be functional till the energy credits already loaded in them are used up.

    “Consequently, customers who have not recharged their prepaid meters since February 2024, will have their very first recharge come with the Key Change Tokens (KCTs).

    “These are three sets of 20-digit tokens needed for the upgrade, which customers are expected to punch into their prepaid meters.

    “The first 20 digits will be punched into the meter, after which the customer should press the “enter” button; the same should be done for the second 20 digits and the third 20 digits, to have the meter upgraded.

    “This exercise is free and at no cost to customers,” he said.

    The EEDC spokesman urged customers, who still have tokens earlier purchased but yet to be loaded onto their meters, to load them before administering the three sets of 20 digits tokens.

    “This is because once the meter is upgraded, such tokens will no longer be accepted by the meter and there will be no refund for unused tokens.

    “Customers can recharge their meters through “EnergyPay” by simply logging on to the EEDC website (www.enugudisco.com) and clicking the “Make Payment” button, or through the EEDC Connect App.

    “For inquiries and clarification on the upgrade, customers can reach out to EEDC through its Call Center by dialing: 0208 4700 100,” he added.

  • Electricity company to systematically move customers to Band A

    Electricity company to systematically move customers to Band A

    The Enugu Electricity Distribution Company (EEDC) has pledged to systematically transition customers from lower tariff bands to Band A, where they would enjoy a minimum of 20 hours of electricity supply daily.

    The acting Managing Director of EEDC, Dr. Ernest Mupwaya, gave the assurance on Tuesday in Enugu while declaring open the company’s Customer Service Week.

    “The theme for this year, “Above and Beyond,” could not be more fitting, as it captures both the essence of our transformation and our unwavering commitment to exceeding customer expectations.

    “This theme aligns perfectly with EEDC’s ongoing transformation, particularly as we continue with our ambitious programme.

    “This achievement is a testament to the dedication and hard work of everyone of you.

    “Together, we are not just delivering reliable power, we are providing an outstanding customer experience despite the many challenges we face,” he said.

    Mupwaya charged employees of the company to renew their commitment and determination to exceed customers’ expectations by providing courteous, timely and impactful services.

    According to him, EEDC believes and strives for excellence and together, the company will continue to power the people in the South-East and beyond with excellent, caring and innovative service always.

    He said that the company had deployed advanced and cutting edge technologies to ensure improved customers’ positive experience and seamless interface on all customers service/want being achieved in real-time and speed.

    “This is a significant moment for us to reflect on our journey, acknowledge our achievements and celebrate the critical role each one of you plays in delivering exceptional service to our customers.

    The acting managing director, however, noted that the company had encountered obstacles, such as insufficient revenue and the constraints imposed by industry regulations.

    He said, “I am proud to share that EEDC is making steady progress toward financial sustainability.

    “Through business process re-engineering and innovative solutions, we are steadily increasing our revenue collections and reducing losses month after month.

    “Our deployment of advanced ICT systems and the successful conversion of aluminum transformers to copper wound transformers using reverse engineering have introduced ground-breaking innovations with the potential for significant cost savings and improving customers’ positive experience.”

    Speaking, Head, Customer Service, EEDC, Mrs Ijeoma Ogudebe, encouraged all staff to step outside their comfort zones in ensuring that excellent services were delivered to customers.

    Ogudebe said, “Going above and beyond requires empathy, resilience and courage.

    “When we go above and beyond, the results are immeasurable and we build stronger relationships that create lasting impact leaving a good taste in the mouth of our customers.

    “Going above and beyond is not about what we do. It is about who we become and becoming the best version of ourselves.”

    Customer Service Week is an annual international event held yearly in the first week of October to recognise the importance of customer service and the contributions of all frontline staff who support customers on a daily basis.

    As a public service-based company, EEDC will commemorate the week from Oct. 8 to Oct. 12 and it involves all staff, electricity stakeholders and customers resident in South-East.

  • UNN in stark darkness as EEDC cuts power supply

    UNN in stark darkness as EEDC cuts power supply

    Enugu Electricity Distribution Company has disconnected the power supply to the University of Nigeria, Nsukka over a reported N172m electricity debt.

    TheNewsGuru.com (TNG) learnt that the disconnection by EEDC took effect shortly after a new committee of the university management came on board on 19th of August, 2024.

    Some students of the varsity have lamented the lack of power supply since resumption.

    Students who spoke to Journalists on the condition of anonymity, said, “We resumed on the 16th of September. Before going on vacation, we used to have a regular power supply. This time around, it is a total power outage.

    “We want this matter to be resolved as soon as possible because when students are fully back, there may be protest.”

    Another student told the Whistler that, “This disconnection is affecting us terribly bad. We can’t read under this condition. Let the management settle this electricity matter. We are no longer enjoying our stay on campus.”

    According to reports, the new management paid the distribution company the sum of N72m part payment of the debt, but EEDC refused.

  • N180bn debt: EEDC to disconnect Government Houses, CBN, army, others

    N180bn debt: EEDC to disconnect Government Houses, CBN, army, others

     The Enugu Electricity Distribution Company (EEDC) has threatened to begin to disconnect Government Houses, Central Bank of Nigeria (CBN) offices, Nigerian Army and others in the South-East allegedly owing the company.

    The company issued the threat in a statement signed by it’s Head of Corporate Communications, Mr Emeka Ezeh, and made avaible on to newsmen in Enugu on Friday.

    Eze stated that the listed organisations were indebted to the company to the tune of over N180 billion for energy consumed.

    He argued that the planned disconnection was part of the company’s strategies to recover its money.

    He listed the affected defaulters to include the Enugu State Government, Ebonyi Government, Anambra Government, Abia Government, Imo Government; Innoson Technical and Industries; University of Nigeria (Enugu and Nsukka Campuses) and Nigerian Bottling Company.

    Others are the Nigerian Army, Nigeria Police, Nigerian Air-Force, Nigerian Navy, Nigeria Railway Corporation, National Drug Law Enforcement Agency; UNTH Ituku-Ozalla; Ebonyi State University; Coal Corporation Quarters and Federal Secretariat and Establishments.

    “We are also disconnecting GMO Rubber Division; Nnamdi Azikiwe University, Awka; Ebonyi State Government’s Ecumenical Centre One; Nigeria Prisons Training School; CBN offices; M/S Concorde Hotel, Owerri and Federal Teaching Hospital, Abakaliki.

    Also included are Enugu High Court; Reliable Steel and Plastic Industries Ltd; Jilnas Industries; BENGAS Nigeria Ltd; CIFO Petroleum Ltd; STANEL Filling Station, Highlift Pumping Station; FINOC Industries Ltd; Aluminium Extrusion Industries Ltd. and VIN VAL Ltd.

    The rest are Local Government offices; St. Davids Porter Nigeria Ltd; Gees Denver Company Limited; the Federal Ministry of Works, Hospitals Management Board and DONLINK Plastic Industries, among many others,” he said.

    The EEDC spokesman warned that effective from June 10, 2024, the company would commence massive disconnection of supply to the customers and others with outstanding bills.

    “This exercise has become necessary, considering the huge (over N180 billion) unpaid electricity bills and accrued arrears,” he added.

    According to him, the situation has consistently put the company in a precarious revenue deficit position, making it difficult to meet its power purchase obligations.

    “For EEDC to continue to provide services to its esteemed customers, it is pertinent that electricity bills, which are for energy already consumed, are paid in full.

    “If this is not done, it will be difficult for the company to suatain its operations to serve customers and enhance the quality of service,” Eze said.

    He, therefore, appealed to the affected customers to endeavour to clear their arrears on or before June 10, to avoid being disconnected.

    He noted that the notice of disconnection applied to all the categories of customers (Maximum Demand and Non-Maximum Demand) that were indebted to EEDC.

  • NERC gives up regulatory oversight in Enugu to State govt

    NERC gives up regulatory oversight in Enugu to State govt

    The Nigerian Electricity Regulatory Commission (NERC), says it has transfered regulatory oversight of the Enugu electricity market to the State Electricity Regulatory Commission.

    With the Electricity ACT (EA), the commission retains the role as central regulator with regulatory oversight on the inter-state and international generation, transmission, supply, trading and system operations.

    The Commission in a statement on its website in Abuja, said that the transfer was in compliance with the amended Constitution of the Federal Republic of Nigeria (CFRN) and the Electricity Act 2023 (Amended).

    According to the statement, the EA also mandates any state that intends to establish and regulate intrastate electricity markets to deliver a formal notification of its processes.

    The statement also said that the state has to request NERC to transfer regulatory authority over electricity operations in the state to the state regulator.

    ”Based on this, the Government of Enugu State complied with the conditions precedent in the laws, duly notified NERC and requested for the transfer of regulatory oversight of the intrastate electricity market in Enugu.

    ”The Commission in the Order, made the following provisions: direct Enugu Electricity Distribution Company PLC (EEDC) to incorporate a subsidiary (EEDC SubCo) to assume responsibilities for intrastate supply and distribution of electricity in Enugu State from EEDC.

    ”The company shall complete the incorporation of EEDC SubCo within 60 days from April, 22 and the sub company shall apply for and obtain a licence for the intrastate supply and distribution of electricity from the Enugu Electricity Regulatory Commission (EERC), among other directives.

    ”All transfers envisaged by this order shall be completed by October 22, 2024,” it said.

  • EEDC cautioned against overcharging electricity consumers

    EEDC cautioned against overcharging electricity consumers

    The Enugu State Government says it will not condone any act of overcharge or extortion of electricity consumers in the state by the Enugu Electricity Distribution Company (EEDC).

    Gov. Peter Mbah gave the warning on Thursday while declaring open a three-day Customer Complaints Resolution Meeting organised by the Nigerian Electricity Regulation Commission (NERC) in Enugu.

    Mbah, represented by the Secretary to the State Government, Prof Chidiebere Onyia, identified electricity as a product, adding that it should have cost implications which should be fair and reflective of economic realities to all stakeholders.

    “I urge NERC not to derail on the steady and quality power supply according to the band classifications,”

    According to him, the state government is committed to ensuring that people have access to electricity services in the state.

    The governor said that the government was currently studying underserved and unserved communities and would soon constitute the management of the newly established Enugu State Electrification Agency.

    “Enugu State is poised to catalyze the economic growth of the South-East through a cost effective and efficient power supply to grow our Small and Medium Enterprises (SMEs) and industries among others,”.

    While commending NERC for organising this event, the governor charged the regulatory body to endeavour to resolve most of the challenges faced by customers as complained by them.

    He said that the government had started engaging with developers and investors interested in setting up power generation plants under the willing-buyer and willing-seller commercial agreement.

    Mbah said that when completed, it would catalyze economic and industrial growth of the state and South-East.

  • Poor power supply beyond our powers – Electricity company

    Poor power supply beyond our powers – Electricity company

    The Enugu Electricity Distribution Company (EEDC), says the poor power supply currently experienced across the South-East is beyond its powers.

    The company attributed the situation to low energy generation, which has resulted in a drop in power supply availability generally.

    The Head, Corporate Communications, EEDC, Mr Emeka Ezeh, made this known on Monday to newsmen in Enugu.

    Ezeh, however, appealed to residents of the zone to bear with the company.

    According to him, the development has resulted in low generation, leading to a reduction in the quantum of daily megawatt hour (MWH) of energy allocated to distribution companies nationwide, thereby impacting the quality of service to its customers.

    “We understand the inconveniences this situation has caused our esteemed customers and appeal for their understanding as it is beyond us.

    “We can only distribute what is allocated to us,” he said.

    Ezeh said that efforts are being made by the various stakeholders in the power sector to address this issue, and “we hope this yields positive result so that normal distribution will return”.

    He said that EEDC remained committed to providing improved services to its  esteemed customers.

  • EEDC announces 5-day power outage in parts of Anambra

    EEDC announces 5-day power outage in parts of Anambra

    The Enugu Electricity Distribution Company (EEDC) says there will be a five-day planned power outage in some parts of Anambra, beginning from December 2 to December 6.

    The Head, Corporate Communications of the company, Mr Emeka Ezeh, disclosed this in a statement issued in Enugu on Saturday.

    Eze stated that “the outage is to enable the Transmission Company of Nigeria engineers to carry out maintenance on their facility.”

    According to him, as a result of this planned maintenance, the 60MVA power transformer at the GCM Station will be shut down for the five days the maintenance will last.

    He said: “This will mainly affect our customers under Ogbaru District and some under Onitsha District.

    “The following feeders will be without supply: Harbour 33KV, Golden Oil 33KV, Dozzy 11KV, BridgeHead 11KV, E-Amobi 33KV and Atani Water Works 11KV.”

    Others, he said, would include Premier 11KV, Housing EBH 11KV, Iyiowa 11KV, Wharf 11KV, Fegge 11KV, Uga 11KV, Market 11KV, Bida 11KV, Iweka 11KV and Market 11KV feeders.

    “Consequently, all customers fed by these feeders, which include the whole of Atani, Bida, Main Market, Iweka, Fegge and its adjoining estates as well as all our heavy-industrial clusters within Ogbaru, will be out of supply for the period of the outage,” Eze added.

    He expressed regrets over the inconveniences the outage would cause its customers.

    He, however, assured them that the company would be on standby for supply restoration once the maintenance was completed.

    “We are committed to providing you with quality service delivery,” he stated.