Tag: FCCPC

  • Airline operators are bluffing, there’ll be domestic flights on Monday – FCCPC

    Airline operators are bluffing, there’ll be domestic flights on Monday – FCCPC

    The Federal Competition and Consumer Protection Commission (FCCPC) has described as bluff plans by airline operators to suspend domestic flights, expressing optimism that airline operators cannot suspend domestic flight operations on Monday.

    TheNewsGuru.com (TNG) reports FCCPC as saying airline operators will not deliberately sell tickets for flights they do not intend to operate, and as such a solution short of a shutdown will emerge accordingly.

    According to the Commission, rising consumer feedback has it that airlines have continued to sell tickets beyond the date announced for the proposed service shutdown.

    In a statement by Babatunde Irukera, Executive Vice Chairman/Chief Executive Officer of FCCPC, the Commission stressed that since airlines have decided and are resolute to suspend domestic flights, it will be egregious exploitation of consumers and a violation of law to purport to sell a service that the service provider knows, it will not, or does not intend to provide or deliver.

    Recall that domestic airline operators under the aegis of Airline Operators of Nigeria (AON) had announced plans to shut down operations from Monday, due to the skyrocketing cost of aviation fuel, which has reached an all-time high of N700 per litre.

    The Airline Operators stated this in a letter its President, Alhaji Abdulmunaf Yunusa Sarina, sent to the Minister of Aviation, Senator Hadi Sirika.

    However, in the statement by FCCPC, the airline operators have continued to sell flight tickets beyond the date proposed for the suspension of flights, which the Commission has described as egregious exploitation of consumers.

    The statement, meanwhile, added that the Commission has been in discussion with the leadership of major fuel marketers to understand the global supply challenges and possible steps to ameliorate same.

    The statement reads: “The Federal Competition and Consumer Protection Commission (FCCPC) has become aware of a public service announcement by Airline Operators of Nigeria (AON) regarding the impracticality of continuing operations beyond Monday, May 9th, 2022 under the prevailing circumstances of high and rising cost of jet fuel.

    “The Commission encourages and implores domestic airlines to consider the effect of the proposed shutdown on passengers and the magnitude of difficulties and hardship associated with such an action.

    “The Commission does not trivialise the disruption and potential challenge to business continuity and survivability an inordinately high cost of jet fuel presents to domestic aviation, especially coupled with other rising cost of operations and foreign exchange.

    “Indeed, the Commission has been in discussion with the leadership of major fuel marketers to understand the global supply challenges and possible steps to ameliorate same. Accordingly, the Commission strongly advocates engagement among all stakeholders across the value chain to mitigate the current constraints and develop an acceptable interim arrangement to address problems and costs associated with global supply constraints on account of a war, sanctions associated with the war, and a fragile ongoing post pandemic recovery in aviation.

    ALSO READ || See why domestic airlines will halt operations from Monday

    “The Commission is however concerned with rising consumer feedback that airlines have continued to sell tickets beyond the date announced for the proposed service shutdown. To the extent that this is accurate, and the airlines have decided and are resolute, it will be egregious exploitation of consumers and a violation of law to purport to sell a service that the service provider knows, it will not, or does not intend to provide or deliver. It is misleading and deceptive under 5.123 of the FCCPA to represent a service will be delivered on a certain date when the provider knows the same is false or improbable.

    “The Commission is optimistic that airline operators will not deliberately sell tickets for flights they do not intend to operate, and is as such hopeful that a solution short of a shutdown will emerge accordingly. The Commission continues to monitor this sensitive and evolving situation and remains committed to supporting engagements to provide solutions and stability”.

  • Suit to stop MultiChoice from hiking DStv, GOtv subscriptions suffers setback

    Suit to stop MultiChoice from hiking DStv, GOtv subscriptions suffers setback

    Hearing in a suit filed by a lawyer, Festus Onifade and Coalition of Nigeria Consumers (CNC) to stop MultiChoice Nigeria Limited from hiking DStv and GOtv subscriptions on Thursday suffered a setback.

    TheNewsGuru.com (TNG) reports the development occurred following an application for an adjournment moved by Onifade, who is the 1st claimant in the suit.

    He prayed for an adjournment shortly after the three-member tribunal headed by Thomas Okosun began sitting, hinging his application on ill-health.

    Recall that the tribunal had on March 30 in an ex-parte motion marked CCPT/OP/1/2022 moved by Onifade on behalf of himself and the CNC restrained MultiChoice from increasing its prices on DStv and Gotv pending the hearing and determination of the matter.

    Onifade and CNC (2nd claimant) had dragged the company and Federal Competition and Consumer Protection Commission (FCCPC) before the tribunal on March 30 as first and second defendants respectively.

    MultiChoice had on March 21, announced its intention to increase the subscription fees for its packages beginning from April 1, blaming inflation and business operations for the increment.

    Against the order of the tribunal, the firm was alleged to have gone ahead with the increment.

    But when the matter came up on April 11, the tribunal ordered MultiChoice to revert to old prices of its packages, pending the hearing and determination of the substantive matter and adjourned till today.

    At the resumed hearing on Wednesday, Onifade informed that though the case was scheduled for hearing of the applications bordering on jurisdiction of the tribunal to hear the suit, he was indisposed.

    The lawyer, therefore, sought for an adjournment.

    “I have to take permission from my doctor to be here my lord. I will be asking for a short day,” he said.

    Counsel to MultiChoice, Jamiu.Agoro, and lawyer to FCCPC, Tam Tamunokobia, did not oppose the application.

    The tribunal, headed by Okosun, reminded that the panel was not a regular court where adjournment could be sought frivolously.

    “So how long will you be asking for,?” Okosun asked.

    “June, my lord,” Onifade said.

    Okosun, who expressed surprise at Onifade’s request for a date in June, asked if the lawyer had intention to withdraw the suit.

    The tribunal then adjourned the matter until June 15 for hearing of the application challenging its jurisdiction.

    MultiChoice had in a motion on notice dated April 13 and filed April 14 by Toyin Pinheiro, SAN, prayed the tribunal for an order staying execution of the order it made on April 11 pending the determination of the instant application.

    It also sought an order setting aside and discharging the order the tribunal made on April 11 having been made without jurisdiction.

    But the claimants disagreed with the firm’s prayers, urging the tribunal to dismiss them.

    In a counter affidavit dated and filed April 26 by Onifade and CNC, the claimants argued that the prayers in the application filed by the firm were similar to the one it earlier filed on March 31, “and know that both prayers are incongruous”.

  • FG tells DISCOs to refund Nigerians who bought electricity meters

    FG tells DISCOs to refund Nigerians who bought electricity meters

    The Federal Competition and Consumer Protection Commission (FCCPC) has said Electricity Distribution Companies (DISCOs) should make refunds to consumers who purchased meters.

    Discos have been overwhelmed by meter demand from non-metered consumers, hence, houses taking the bull by the horn to purchase the meters without waiting for provision from the Discos.

    As of September 2021, there were over 8.01 million unmetered customers out of 12.78 million registered energy customer population, according to the Nigerian Electricity Regulatory Commission (NERC), which means only 37.3% of the population are metered.

    Addressing consumers taking up the responsibility of metering their houses, FCCPC, via a Twitter post on Sunday, said, “Customers can purchase meters using the MAP Framework.

    “However, DISCOs are responsible for refunding or compensating customers who paid in advance for the meters. The cost of the meter is to be reimbursed in 36 equal monthly payments using consumer-purchased energy credits.” it wrote.

    The government agency further stated that consumers shouldn’t take up the responsibility of providing transformers, poles or other electricity equipment, neither should they repair faulty transformers.

    “Electricity Consumer Right/Responsibility: It is not the responsibility of the customer or the community to purchase, replace or repair transformers, poles or other associated equipment used in the distribution of electricity”.

    Although the commission suggested that consumers and Discos can enter into agreement, which would temporarily pass the responsibility of providing transformer and other Electricity equipments on the users.

    “Faulty transformers are supposed to be replaced by the Electricity Distribution Company (DisCo) within forty-eight hours of the official complaint being made. The Electricity Distribution Company (DisCo) is responsible for such replacements or repairs.

    “However, if the Electricity Distribution Company (DisCo) is unable to speedily replace the faulty transformer, residents may go into discussions with the company and agree on the terms of the replacement of the affected transformer if they so wish to assume the responsibility of the company.” FCCPC stated.

  • FCCPC comes hard on Online Money Lenders, institute criminal prosecution against them

    FCCPC comes hard on Online Money Lenders, institute criminal prosecution against them

    The Federal Competition and Consumer Protection Commission (FCCPC) says it will proceed to institute criminal prosecution against any digital money lender whose conduct is in violation of extant laws.

    Mr Babatunde Irukera, the Executive Vice Chairman of the FCCPC, said this in a document signed on behalf of the Joint Regulatory Task Force (JRTF) addressing ‘loan sharks’ in Abuja on Monday.

    Irukera said the Commission would also hold employees, collaborators or agents of money lenders accountable in line with extant laws in the event of any conduct violation.

    He disclosed that some money lenders under investigation and whose accounts were frozen had approached the Commission and expressed the desire to cooperate with the FCCPC.

    ”As a condition to acceptance into the cooperation framework, some of the moneylenders have been required to desist from contacting, including by text messages, people on contact lists/third parties of borrowers or defaulters.

    ”They are also required to discontinue further abusive, coercive and inappropriate language in communication with loan defaulters or borrowers.

    ”To also provide a mechanism for transparency regarding loan repayment fees, default or late payment charges as well as interest calculation to the Commission.

    ”The mechanism must include an open, accessible and responsive feedback and dispute resolution framework that complies with fair lending and loan recovery principles.

    ”The Commission reserves the prerogative to proceed in any manner consistent with prevailing law including but not limited to criminal prosecution of any digital money lender, its employees, collaborators or agents, whose conduct is in violation of extant law,” he said.

    The Commission also commended consumers for diligent cooperation in providing vital and meaningful information that had so far assisted the Commission’s investigations.

  • FCCPC freezes 30  loan firms  accounts over illegal operations

    FCCPC freezes 30 loan firms accounts over illegal operations

    The Federal Competition and Consumer Protection Commission (FCCPC) reveals that it has frozen the account of over 30 loan firms.

    FCCPC has described the operations of these loan firms as illegal, hence the frozen of their accounts.

    The Executive Vice Chairman of the Commission, Mr Babatunde Irukera, made this disclosure at a media briefing in Abuja on Tuesday.

    He added that the commission had engaged Google and Apple Stores to take down some loan apps from their stores, noting that there were certain processes required for that to happen.

    He stressed that the commission was currently engaging three major loan firms whose businesses had been affected by its clampdown.

    “The day we conducted the raid, we have some limited information about the bank accounts that some of the loan companies operated. All the bank accounts that were provided were immediately blocked but these companies operate multiple bank accounts with multiple names.

    “Between the time we raided and now, we have discovered additional 30 accounts and all have been frozen and we will continue to freeze as we discover them.

    “I am certain that with the actions that we have taken and the nature of the engagement we are having with the loan companies, at least three of the major ones that their businesses have been severely affected by either our search or the account closure they are modifying.

    “It will take some time but I can assure you that the space is changing now,’’ he assured.

    Irukera called for an improved partnership with the media to educate members of the public on their consumer rights in order to achieve the objectives of the commission.

    The mode of operations of the loan apps have been described as illegal as they do not follow due process in granting loans to their customers.

  • FCCPC condemns exploitation of Nigerians by online loan lenders

    FCCPC condemns exploitation of Nigerians by online loan lenders

    The Federal Competition and Consumer Protection Commission (FCCPC) on Friday condemned the exploitation of Nigerians by unlicensed online money lenders in the country.

    The Executive Vice Chairman and Chief Executive Officer (CEO) of the commission, Mr Babtunde Irukera, spoke at an enforcement exercise on a money lender company in Lagos.

    He said that most of the lenders were not registered with the Corporate Affairs Commission (CAC).

    The FCCPC CEO led a team of operatives and men of the Nigeria Police Force to carry out the enforcement exercise.

    The commission considered the activities of the company where the enforcement was carried out as being against the rights of Nigerian consumers.

    The company, with a workforce of over 2,000 has several loan apps — Soko Loan, Fast Loan, Ocash, Cash Cash, among others.

    Irukera said that the commission got information about the online money lenders during the COVID-19 lockdown in 2020, which led to many of them coming into existence.

    “More so, because people were on lockdown due to the pandemic, people started needing small easy loans, which is understandable.

    “However, over a period of time, people started complaining about the malpractice of the lenders. So, we started tracking it,” he said.

    According to him, at the end of 2021, after gathering a lot of information, the commission started working with some other key agencies to look into the operations of the loan companies.

    He said the key agencies which include EFCC, ICPC, National Human Rights Commission, CBN, NCC and FCCPC had an agreement that there would be a joint effort to look into the money lending businesses.

    Irukera said: “The key two things that were subjects of concern were what seems to be naming and shaming, violation of people’s privacy with respect to how these lenders recover the loans.

    “Secondly, the interest rate seems to be a violation of the ethics on how lending is done. So, those were the two things that we set out to look for.

    “We started an investigation trying to determine the location of these people and that has been a very difficult thing.

    “We did that for several months and so one of them has moved from one place to the other and we have been visiting this place for months.”

    Irukera said the commission found out that most of the companies operate from the same place and actually by the same person.

    He noted that such unlicensed online money lenders in Nigeria do not have addresses in the country.

    According to him, they are not registered in Nigeria with the CAC and do not have any license to do their businesses.

    Irukera said that what they essentially had was an App, and that led the commission to gather and engage people who had been their victims for more information.

    The FCCPC boss said as the commission got more information, it had enough to present to the court to convince it to issue a warrant, to pave way for an investigation that could lead to a search and seizure.

    “Sometime last month, a court issued a warrant, and between then and now, we were preparing a sting operation which is what you are seeing here today.

    “This is because we want to be sure we are hitting at the place we could get many of them,” he said.

    Irukera said that in addition to the sting operation carried out, the FCCPC had also issued multiple orders.

    He noted that vendors, App Stores and Google Stores where some of the apps were available would be shut down so that people would not be victims anymore.

    The FCCPC boss said the commission had made efforts to freeze some of the accounts being used by the managers of the online money lenders.

    “I must add that though not all money lenders are operating illegally, and that is why it has been taking time for us to track these people, it doesn’t mean that the people we are proceeding against today are the only ones.

    “No, we want to start with them. We also understand that they are between five to seven companies operating at the same location,” he said.

  • Airline operators ordered to immediately halt airfare hike

    Airline operators ordered to immediately halt airfare hike

    The Federal Competition and Consumer Protection Commission (FCCPC) has ordered airline operators to immediately discontinue the current implementation of airfare increase pending the outcome of its investigation.

    The Executive Vice Chairman of FCCPC, Mr Babatunde Irukera, said this in a statement on Wednesday in Abuja.

    Irukera said the interim order was in line with Sections 17(a),(e),(l),(s),18(3)(a), 157 and 158 of the FCCPAct.

    Irukera said that the commission’s investigations revealed that airline operators in supposedly association meetings discussed multiple industry-wide issues; particularly challenges experienced by their members.

    He said that credible information revealed that while attendees at the meeting did not arrive at a consensus, the meeting ended in a resolution that encouraged or consented to the coordinated conduct.

    According to him, the FCCPA prohibits conduct or any coordination between competitors including on the platform of trade associations.

    ”Specifically, Section 107 (1)(a) forbids competitors from fixing prices, while Section 108 prohibits any conspiracy, combination, agreement or arrangement between competitors in any manner that unduly restrains or injures competition.

    ”Coordination in increasing prices otherwise known as the cartel is an unambiguous infringement of the FCCPA.

    ”The current and prevailing Nigerian Civil Aviation Regulations (Air Transport Economic Regulations) in Regulation 18.15.2 (i) and (iii) expressly prohibits airlines from engaging in any contract, arrangement, understanding, conspiracy or combination in restraint of competition.

    ”This includes directly or indirectly fixing a charge, fee, rate, fare or tariff and any collusive action.

    ”The commission in addition to engaging the relevant stakeholders is entering and dispatching interim orders under Sections 17(a),(e),(l),(s),18(3)(a), 157 and 158 of the FCCPA.

    ”Prohibiting the performance or continuation of any agreement or arrangement associated with, or resulting from discussions, deliberations, debates, argument or resolutions of/at any meeting.

    ”Regarding any increase in airfares and or any conduct not necessarily directly in compliance, but in response to changes in the market on account of compliance by others,” he said.

    Irukera enjoined scheduled domestic airline operators to ensure strict and prompt compliance with the interim order pending the outcome of the commission’s investigation.

    The News Agency of Nigeria reports that domestic airline operators resolved to increase airfares by 100 per cent with effect from March 1.

    The resolution adopted by all the domestic operators will peg the least economy ticket at N50,000.

    Airfares hike is long overdue – Airline operators

    Meanwhile, some domestic airline’ executive officers have said that the airfares hike is long overdue in Nigeria.

    The officers, who made the assertion during separate interviews on Wednesday in Abuja, said some charges to be paid by the airlines have skyrocketed while most maintenance services are done through foreign exchange.

    Managing Director of Aero Contractors, Capt. Mahmoud Abdullahi, who said that the airfare hike was overdue, maintained that the fuel price kept increasing while some service providers had increased their tariff by more than 250 per cent.

    “The airline fare hike is long overdue, as you are aware of the increase in the fuel price and forex.

    “Additionally, of recent, the service providers (Sahcol and Nahco) increased their tariff by 250 to 300 per cent; at the international airport, it is even 500 per cent increase.

    “Fares that you see now have always been in the airlines’ inventory. What airlines do is to close lower bucket fare and open next fare bucket, but those lower fares are still in airlines inventory, “ he said.

    According to Abdullahi, though airlines may experience low patronage, they have to survive.

    The managing director said that every move by the airline was in the interest of safety.

    He pointed out that airline income was in naira while most of their expenditure was in forex.

    “Regulators play a very good role in pricing. If an airline prices its ticket so low, regulators have to investigate to find out how this airline can meet its obligations with the price that it is charging.

    “They have to make sure the airline does not cut corners on maintenance,“ he said.

    Abdullahi explained that no airline would intentionally delay or cancel flights, but due to variables including; weather, technical, airport facilities, sunset airport among others.

    The Azman General Manager, Mr Suleiman Lawan, who also spoke with NAN, said that it had reached a time when the airfares could no longer remain the same as they used to be.

    According to him, aircraft handling is different from other transportation systems.

    He noted that tickets prices started from N27, 500 up to N35, 000 before it was increased to a minimum of N50, 000.

    “Every day you have to plan for importing spare parts, which is in USD and you cannot get such money from the government. It’s only from the parallel market. Also, A-jet fuel is at a higher price.

    “Handlers have increased their charges, even the government has increased its charges. So, based on the above explanation how can airlines survive the situation.

    “Apart from that, they have so many responsibilities to handle, such as; payments of salaries, aircraft checks out of Nigeria, which they have to get the money from the same parallel market,“ he said.

    Lawan urged the government to assist airlines in some responsibilities.

    According to him, the airlines are looking for a way to have a breakthrough not even making profits.

    The Max Air Executive Director, Mr Harish Manwani said the airlines ought to increase the fare to cope with the daily expenses to survive.

    The executive director noted that Max Air hardly delayed or cancelled flights except for extraordinary weather conditions.

    “Even with low turnout, the airline has its flights flown the routes across the country,“ he said.

    An Aviation Expert, Group Capt. John Ojikutu Rtd, urged the public and the responsible authorities to have interest in the airlines` makeup areas for the sustenance of their operations.

    Ojikutu said he had expected the hike in the airfare about 10 years ago.

    “Selling air ticket at a naira rate less than $100 for a flight of one hour makes no economic sense in Nigeria where over 20 years ago $100 was the fare.

    “Aviation fuel was being refined in the country around 1999, whereas today we have been importing fuel for well over 10 years.

    “Naira exchange has grown steadily from N180 to N360, N400, and now over N500 to a dollar and our airlines are selling tickets at N26,000 or in rare cases N30,000 even when we are importing fuel,“ he said.

    Some air travellers at Nnamdi Azikiwe International Airport (NAIA), who also spoke with NAN, appealed to the Federal Government to intervene in the recent increase of airfares.

    According to them, the Nigeria Civil Aviation Authority (NCAA) is responsible for approving the tariffs of fares on the tickets of each operator submitted to it after due consideration.

    “ That include the airlines’ operators, airports operator (FAAN) ground handling companies, among others. Determining the cost of fares and charges by operators is the designated responsibility of the NCAA.

  • Money lending: Committee to shut down businesses in enforcement drive – FCCPC

    Money lending: Committee to shut down businesses in enforcement drive – FCCPC

    The joint committee tackling violation of consumer rights in the money lending industry will shut down illegal businesses at the commencement of its enforcement, the Federal Competition and Consumer Protection Commission (FCCPC) says.

    Mr Babatunde Irukera, the Chief Executive Officer of FCCPC made this known in Abuja on Sunday, stressing that the enforcement would commence soon.

    The joint committee was made up of representatives from FCCPC, the Central Bank of Nigeria (CBN) and the Economic and Financial Crimes Commission (EFCC).

    Other agencies involved in the committee are the National Information Technology Development Agency (NITDA) and the National Human Rights Commission (NHRC).

    Irukera said that committee would also be writing interim regulations which money lending companies must comply with.

    “The joint committee is meeting and agreeing on how to proceed but I can say that two of the entities of the joint committee will be going on the field and doing enforcement work now, very shortly.

    “They will be closing down businesses and engaging App stores to shut down certain applications that are infringing and abusive.

    `We are also going to be writing interim regulations and some basic information for all these money lenders to provide information so that people will know who they are.

    “Some of them are just Apps that we do not even know who the promoters are.

    “So we are going to provide certain frameworks for them to comply with before doing business, ‘’ he explained.

    On the increasing number of consumer complaints about services by insurance companies, Irukera said that the commission was progressing in their Memorandum of Understanding (MoU) with the National Insurance Commission (NAICOM).

    According to him, we anticipate that as we conclude that MoU early next year, we will have more industry wide interventions in that space.

    “We get a lot more complaints about the insured who have paid their premium and are not been settled and so, we are engaging NAICOM on that’’.