Tag: MultiChoice

  • BREAKING [EndSars]: ‘DStv, GOtv hacked by Anonymous, all channels now opened for free viewership?’

    BREAKING [EndSars]: ‘DStv, GOtv hacked by Anonymous, all channels now opened for free viewership?’

    Reports making the rounds on social media indicates that the broadcast services provided by MultiChoice Nigeria, owners of DSTV and GOTV has been allegedly hacked by controversial hackers, ‘Anonymous’.

    When TheNewsGuru (TNG) verified the claim by checking the channels available on ‘Yanga’ a lesser DSTV bouqet it observed that several channels that used to be reserved for a premium bouqet was available for viewership on the said ‘Yanga’ subscription.

    However, a source at Multichoice Nigeria refuted the claim .

    THe source who spoke to TNG on condition of anonimity said the company decided to open all of its channels because the firm was upgrading its system.

    “We don’t want our subscribers to go through challenges, that is why we open all channels till we complete the upgrade.

    “We had informed our subscribers of this upgrade earlier last week’ Says source.

  • DSTV price increase: House of Reps insists on alternative pricing model

    DSTV price increase: House of Reps insists on alternative pricing model

    The House of Representatives says the increase in subscription by Multichoice/DSTV, is unacceptable, insists on Pay-As-You-Go (PAYGO).

    Rep. Unyime Idem, Chairman, House of Representatives Ad Hoc committee investigating the non implementation of PAYGO Tariff said this on Monday in Abuja.

    He said that given the current situation as occasioned by COVID-19 pandemic, Multichoice/DSTV should suspend the increase in the monthly subscription.

    Idem said that the house was of the opinion that MultiChoice, the owners of DSTV was not sensitive to the plight of Nigerians for increasing tariff of their various bouquets and anchoring that on VAT increment from five per cent to 7.5 per cent.

    He added that most DSTV bouquet price tariff was more than 2.5 per cent increment, unlike many other companies, local and international that were providing palliative to cushion the effects of COVID-19 pandemic.

    He said the Minister of Information and Culture, Alhaji Lai Mohammed and the Acting Director-General of Nigeria Broadcasting Commission (NBC), confirmed to the committee that PAYGO model was possible.

    He added that it had started in Nigeria with other providers, adding that there was a new approved NBC agreed to by all stakeholders.

    The chairman said the committee was committed to the full implementation of the PAYGO, Pa- Per View-and-Pay-Per-Watch model in Nigeria.

    The Deputy Chairman of the committee, Rep. John Dyegh, said the House was in possession of document from the Minister of Information showing that the PAYG was possible.

    According to him, we also have document from engineers showing that the PAYGO is possible.

    He said that anything contrary to that would be unacceptable by the committee, adding that the committee should not be pushed to a situation where it would impose the constitution.

    He, however, moved a motion that the committee should invite the minister of information and other stakeholders with full knowledge of how PAYGO could be achieved.

    Rep. Adedeji Babjide, a member of the committee called for sincerity on the part of multi choice, adding that Nigerians were currently going through a lot as a result of COVID-19

    “Look at the hardship Nigerians are going through and you have done two increment within few months, this is not the right time for you to increase subscription,” he said.

    He queried why Multi choice/DSTV was not patronising NICOMSAT, adding that Multi choice had not also obey the Nigeria Broadcasting Code (NBC) holistically.

    Mr John Ugbe, Managing Director, Multi choice/DSTV, said it would not be able to implement the policy of PAYG.

    According to him, Pay Per View (PPV), is most times confused for PAYGO model deployed by mobile telecommunication companies.

    “The PAYGO model as offered in the telecommunication business is a metered service where consumers are billed only for the service they consume and not for a fixed period.

    “Telecommunications companies are able to offer PAYGO services because they operate a two-way communication system in which they are able to determine when a consumer is connected.

    “The service consumed and duration of time the consumer is connected,” he said.

    He, however, said that satellite broadcasters could not offer pay-tv services in the manner offered by mobile telecommunication operators.

    According to him, satellite broadcasting is linear, not a two-way system, as satellite broadcasters are unable to determine when a subscriber is connected and/or watching which channel is being viewed.

  • Broadcast fetters and the antics of Multichoice and Star Times, By Okoh Aihe

    Broadcast fetters and the antics of Multichoice and Star Times, By Okoh Aihe

    By Okoh Aihe

    I am sure as the coming of tomorrow that whoever doubted the capacity and intention of the 6th edition of the National Broadcasting Code recently released by the National Broadcasting Commission (NBC), is already convinced beyond all reasonable doubt, as the cliché would canvass, of the strength of that instrument. In so short a time there is a big catch. Obadiah Mailifia, a former presidential candidate, who spoke on the platform provided by Nigeria Info 91.5 FM, is doing the rounds with the security organisations as he was alleged to have breached sections of the Code bothering on Hate Speech. The station is also to face the full weight of the law by coughing out a fine of N5m as against N500, 000 that was the fine for such malfeasance.

    So much fears have been expressed that the Code would constrict opposition and dissenting voices and antagonize free discourse in the public square. The people have a right to their fears and that right should be respected and interrogated for quality action to stem such fears.

    However, I do want to say it is the responsibility of government to keep the people together, to ensure harmonious relationship in the nation state. Quite a number of people who badmouth the government on the new Code may not have read the book by Denise Uwimana, From Red Earth – A Rwandan Story of Healing and Forgiveness. The book paints a harrowing experience in a hellish genocide that claimed about million Tutsi in a hundred days; losing her husband, her loved ones with so many gory details, all because some tribal bigots who felt anointed for leadership were given the deadly latitude of spewing all kinds of scurrilities on radio.

    Even from the opening Chapter, Denise draws an apocalyptic curtain: “We stayed where we were, my mind replaying its despairing reel: I had no way to protect my children from impending peril, nowhere safe for my baby to be born.”

    A few bold voices have asked: How far away are we from the Rwandan situation? Why do some people have to behave without fetters, flaunting ownership and anointed mentality?

    I will be wrong here to assume that the present administration is not troubled by these frustrations, and is not also doing something about it. Part of doing something is that Code. Supposedly to put an end to the invidious danger that uncontrolled speech can cause. But why are the people outraged?

    The simple answer may be that the Code is being pushed by a politician in the person of Alhaji Lai Mohamed, Minister for Information and Culture, instead of the regulator, the NBC. The fault does not lie in Lai. This story may interest you. Long ago, a friend attending the National Association of Broadcasters Conference in Las Vegas (NAB) was very interested in a particular camera lens, and was asking for more details on the product. Somebody standing by him asked a question looking into his eyes: why are you interested in the lens? Are you a politician? Before my friend could respond, the fellow concluded: It is only politicians that will need the lens to double the number of people in their campaign crowd! That was in faraway America. All over the world, politicians, except a few, enjoy very little credibility. Perhaps this is the reason governments create certain parastatals to take charge of some aspects of administration and industry in order to avoid political interference. Except that the air is already fouled up, it may have been better for the regulator, the NBC, to tell their story no matter how unpalatable for the stomach. The regulator should have a head large enough to carry its worries.

    One question troubles me. What is the difference between hate speech and abnegation of responsibilities, leading to wanton killings and near anarchical scenarios inflamed by orchestrated carnage? So, Obadiah is nearly guillotined metaphorically for the things he said that were wrong; pray, who is attending to the truth elements in his presentation? The silence in the land is not a prelude to euphoria but a surreal reality that is extremely foreboding except urgent measures are taken by the authorities.

    Broadcasting has a role to play in putting tempers in check and putting people on a leash. But the sector is hardly at peace. So many issues are cropping up in the Code. The National Assembly has also joined the fray. Last week the upper house frowned at the amorphous and unaccountable relationship between government broadcaster, NTA, and Star Times, and also asked them to suspend a recent increase in subscription. The law makers observed quite rightly that Star Times is not licensed by the NBC. What they may not also know is that even the NTA is not licensed by the NBC. It is an organization above the law, flaunting the kind of ignorance and arrogance that killed NITEL. This may therefore be the reason why NTA is not at the frontline of broadcast development and innovation in the country; the laurels go to the private broadcasters. NTA lives in the past and remains a government bulletin outlet.

    For me the broadcast sector was already too incommodious to accommodate some other developments. But not in our land where things happen in torrents and the bizarre struggles for recognition. In the manner of Star Times, Multichoice, last week announced a price increase on the DSTV platform. Was the announcement wise at this time or is it a marketing strategy or some kind of desperate decision to inflict final pain on the buying public once and for all so that things could be resolved as they rush towards a dénouement? In the message to a subscriber, DSTV wrote: “Dear Customer, please be advised of a price adjustment on your DStv Premium package form 1 September. Your new monthly subscription will be N18, 400.”

    I have tried to confirm this information with the regulator without success, meaning the regulator may not have been notified before the increase was announced. Even if the DStv sector is different from the telecommunications industry where a determination has to be made by the regulator before any price increase, the broadcast regulator must, at least, be notified of developments in the sector to enable it speak with authority. The announcement seems to have come from outer space, without any stakeholder engagement, and with some kind of inexplicable disregard for the customers.

    There has been no proper explanation for this. But an industry source told me that apart from its inability to communicate properly with the relevant stakeholders, DStv is facing very hard times in Nigeria, recording losses in three successive years. Unfortunately, COVID-19 has come as a leveler for businesses, even ruining nations completely. With incapacity to reinvent, the nation’s economy offers little hope and very low resistance to collapsing market structures. Industries are shutting down. Jobs are lost in thousands. The country’s currency, the Naira, is taking a battering in the market, running towards the N500 to One US dollar mark. It is more trouble for the land, more troubles for organisations like DStv that offer luxury items. It is a time for hard choices and DStv has made one, so it seems.

    Unfortunately, figures from the National Bureau of Statistics (NBS) are not also very supportive. The economy contracted by 6.1 per cent year on year in Q2’20.The GDP contraction represented the steepest in over three decades…. Sectors with steepest declines include: Transport and Storage (-49.1%), Accommodation and Food Services (-40.2%), Construction (-31.7%), Education (-24%), Real Estate (-22.0%) and Trade (-16.6%).

    The economy was already going downhill before COVID-19 struck. The figures above mean more trouble for the nation. But this is no time to despair or to look out for enemies or dissenting voices. The times call for inclusive thinking, humility and creativity in building a resilient economy with the solid human capital available in our country. The truth is that comfort is not near at the moment. More organisations will exit Nigeria leaving us to either swim out of the situation we find ourselves or sink. The nation has more than is needed to achieve greatness. The major hindrance on our path is our penchant for obsequiousness and incapacity to speak truth to power and situations.

    One last word for Multichoice. About fourteen years ago, at Rhodes University, South Africa, a gentleman made a presentation of a research work that was funded by some South African business operators, to look at South African companies doing business in other African countries. The fellow did a great work but came to a very grim conclusion: A few years down the line South African businesses operating in other African countries will be chased out by their host environments because of their pride.

    That rings a bell in my head always and I have seen this conclusion at work a number of times. This is something for Multichoice Nigeria to ponder over each time it is a taking a far reaching decision.

    Okoh Aihe writes from Abuja

  • Reps order NCDC to test MultiChoice CEO for COVID-19

    Reps order NCDC to test MultiChoice CEO for COVID-19

    The House of Representatives ad hoc committee investigating non- implementation of the pay- as -you- go tariff plan by satellite broadcasters and DSTV subscription price increase has asked Director General of the Nigerian Centre for Disease Control NCDC, Dr. Ihekweazu Chikwe, to locate the Chief Executive Officer of multiChoice (operators of DSTV), John Ugbe and test him for COVID-19.

    The Committee, while passing the resolution, also asked the agency to immediately commence contact- tracing of passengers in the plane with him, his staff and those he may have had contact with at the airport.

    The resolution of the committee stemmed from the second letter written by Ugbe to the Committee he would be unable to appear before it having come down with an illness after arriving Abuja on Tuesday for the meeting.

    The letter signed by Gozie Onumonon, Head: Regulatory Affairs, for the CEO, reads in part: “Because of the abundance of caution needed to be taken in line with the current pandemic, we believe it is necessary that the meeting be deferred until he has regained his health and is cleared by his medical doctor. ”

    Details shortly…

  • Multichoice set to sack over 2000 workers

    Naspers’ pay-television business MultiChoice Group, owners of DSTV is planning to lay off close to 2,200 workers in a shake-up of its customer care service, the company said on Friday.

    The axing will affect workers in South Africa.

    MultiChoice, which competes with Netflix in online streaming via Showmax, said in a statement it is launching a consultation process to cut 2,194 positions in MultiChoice South Africa’s customer care call centres and walk-in centres.

    “This has not been an easy decision to make but, in a business driven by advancing technologies, we must continue to drive efficiencies yet be agile enough to adapt to evolving customer needs,” MultiChoice Group Chief Executive Calvo Mawela said.

    “We must act decisively to align to the change in customer behaviour and competition from over-the-top services,” he added, referring to video services that stream directly over the internet.

    “If we don’t reposition now, we run the risk of being completely misaligned and we put everyone’s jobs at risk.”

    Under the Labour Relations Act, the consultation process will take 60 days.

    Over the past three years, MultiChoice has seen a steady decline in the number of customer telephone calls and e-mails into its call centres and walk-ins to its customer service centres, the company said.

    In contrast, self-service digital channels have continued to grow, now accounting for 70 percent of all its customer service contacts.

    “The company is also in an environment where it will rely more on technology than people,” it said.

    Job cuts are politically sensitive in South Africa, where the unemployment rate is more than 27 percent.

    In his state of the nation address on Thursday, President Cyril Ramaphosa called the unemployment rate among the youth a “national crisis” that demands urgent, innovative and coordinated solutions.

    MultiChoice said it will make new roles available for multi-skilled workers with the “expertise, skills and technological prowess to enhance the customer experience”.

    As part of a support program agreed with unions and other employee representatives, the firm will offer voluntary severance packages, wellness support and financial planning, it said.

    It will also continue paying for the current studies of MultiChoice bursary-funded employees, and some other benefits.

    However the Information Communication and Technology Union (ICTU) said in a statement it had not been officially informed of the action, “which makes the process unlawful”.

    “The employer has timed Friday to make announcement, which shows some cowardice tendencies of not dealing with the consequences of their actions,” it said, adding that it will seek an urgent engagement with MultiChoice.

    Shares in the company closed nearly 2% stronger at 134 rand prior to the announcement.

  • Subscription hike: Court rules in CPC, MultiChoice suit today

    Justice Nnamdi Dimgba of the Federal High Court, Abuja will today (Tuesday) give a ruling on the lawsuit brought before the court by the Consumer Protection Council against MultiChoice Nigeria over the latter’s alleged arbitrary increase in subscription rates payable by consumers of its digital television services.
    The CPC has been making efforts to compel the defendant to reverse the hike in subscription rates announced recently.
    The council, through its director general, CPC, Babatunde Irukera, is asking the court to confirm its earlier order stopping MultiChoice from increasing subscription rates or imposing any extra charges on subscribers.
    MultiChoice had in July announced across-the-board increases on the monthly subscription rates for its DSTV Premium, Compact Plus, Family and Access packages.
    The new rates took effect from August 1, 2018.
    The consumer rights agency had prevailed on the firm to back down on the implementation of the new rates pending the outcome of the litigation.
    MultiChoice had gone ahead to effect the new subscription rates’ regime.
    Following the announcement, Irukera, citing multiple complaints from subscribers and an ongoing investigation into complaints of breaches and poor service delivery, filed a suit against MultiChoice.
    He described the hike in subscription rates as a violation of an agreement earlier reached by both parties.
    The CPC argued that it reached a deal in 2016 with MultiChoice that the firm would hold rates for 24 months.
    In his August 20 ruling, Justice Dimgba stated that the interim injunction restraining MultiChoice Nigeria or its agents and representatives was to halt the continuing implementation of any increase in subscription rates or price review policy imposing increased charges and costs on the subscribers pending the determination of the CPC’s application.
    The firm filed an appeal against the court order and an application for stay of execution pending the hearing of the appeal, arguing that the new rates were justified by free market principles.
    But the CPC maintained that until the court declares otherwise, MultiChoice could not implement any hike in subscription rates in defiance of its agreement with the Federal Government.

  • Multichoice appeals court order, insists on new tariffs for DSTV, GoTV

    Sequel to a court judgement restraining MultiChoice Nigeria from implementing its proposed increase in subscription fee, the company on said on Friday filed an appeal against the order of the Federal High Court in Abuja.

    But, the Consumer Protection Council (CPC) insists the order of the high court stopping implementation of the new tariffs will subsist till the appeal has been heard and ruling given by the court.

    Recall that Justice Nnamdi Dimgba of the Federal High Court, Abuja issued had on Monday issued an order restraining the cable television broadcasting company, its agents or representatives from going ahead with the increment of subscription rates till further notice.

    The order followed an application filed on behalf of the Nigerian government by the CPC in case No. FHC/ABJ/CS/894 to stop any upward review of subscription fees for DSTV and GoTV services.

    Early last month, MultiChoice Nigeria announced its decision to review upwards the monthly subscription rates for its cable television services, namely DSTV and GoTV, with effect from August 1.

    Under the new price regime, the company said the Premium package subscribers pay about 7.5 per cent more (about N15,800) from about N14,700 every month.

    Also, their Compact Plus customers were to pay N10,650, from N9,900; Compact bouquets N6,800, from N6,300, while the Family package was increased from N3,800 to N4,000, with Access from N1,900 to N2,000.

    However, the Director-General of the CPC, Babatunde Irukera, who led other concerned Nigerians to file the application, said in the statement of claims before the court that the action by Multichoice Nigeria contravened an ongoing investigation.

    Other applicants who signed a nine-paragraphs statement of claims included Abimbola Ojenike, Eme David-Ojugo, Moray Adebayo, Teniola Medupin and Florence Abebe.

    In his ruling on Monday, Justice Dimgba said the interim injunction restraining Multichoice Nigeria or its agents and representatives was to halt its “continuing implementation of any increase in subscription rates or price review policy imposing increased charges and costs on the consumers pending the determination of the motion on notice.”

    Also, Multichoice Nigeria was “restrained from further carrying on or continuing any conduct or activity which interferes with or has effect of circumventing the outcome of ongoing investigations by the CPC into the company’s compliance or non-compliance with the February 16, 2016 order pending the determination of the motion on notice.”

    Regardless, MultiChoice Nigeria in a statement on Friday confirmed it was served with an interim order by the Federal High Court regarding the price adjustment it implemented on August 1, 2018.

  • You can’t continue increasing tariffs on yearly basis, Reps warns MultiChoice

    You can’t continue increasing tariffs on yearly basis, Reps warns MultiChoice

    …sets up committee to investigate proposed hike in Dstv, Gotv subscriptions

    The House of Representatives, on Wednesday, resolved to investigate alleged exorbitant charges and refusal by Multi Choice Satellite Television company to adopt Pay-As-You-Go package option for customers.

    The house also mandated its Committee on Information and Culture, National Orientation, Ethics and Values to interface with the Nigeria Communications Commission and other relevant agencies to address the issue.

    This followed a motion by Rep. Tajudeen Abbas (Kaduna-APC).

    In the motion, Abbas said that the increasing subscription of the various bouquets offered by Multichoice and its refusal to offer pay-as-you-go option to customers caused financial anguish to subscribers.

    He said that it had been a practice for the company to increase subscription of its packages almost on a yearly basis.

    “In 2013, the monthly subscription increased by seven to 10 per cent; in 2014, by 10 to 15 per cent and in 2015, by 10 to 22 per cent and just recently, the company sent a notification of another price increase from May 1, 2017.

    “Dstv does not have a pay-as-you-go plan like similar communication companies around the world, thereby making its subscription plan to expire at the end of the monthly subscription period, whether or not the subscriber uses the services.”

    Abbas explained that the regular increase in the subscription of the various bouquets on offer and the refusal to adopt a pay-as-you-go option was against all known and fair business practices all over the world.

    He expressed concern over the seeming inability of NCC, the regulatory company, to exercise its authority in the industry.

    The motion was unanimously adopted by members when it was put to a voice vote by the Deputy Speaker, Mr Yussuff Lasun, who presided at plenary.

    The house, therefore, mandated the committees investigating the matter to report back to it in eight weeks.

    TheNewsGuru.com reports that MultiChoice on Monday, April 3 announced that it would effect a price adjustment of five per cent on all its DStv and GOtv packages from May 1, 2017.