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  • FAQ: NCC provides solution to problem of quick data depletion

    FAQ: NCC provides solution to problem of quick data depletion

    Issues around mobile data depletion have been at the core of most complaints by telecoms consumers these days, especially as more people are relying on broadband services to carry out their daily routines – personal of official, especially with outbreak of the Coronavirus disease (COVID-19).

    Consequently, the Nigerian Communications Commission (NCC), conscious of consumers’ concerns in this regard, released a FAQs document to address this issue.

    Recall that with the unfortunate spread of COVID-19, the Federal Government directed a total lockdown of some States from the 30t​h of March 2020, while some State Governors also directed total lockdowns in their respective States.

    Due to the lockdown, consumers are staying at home and making use of more telecommunications services than ever before, to stay in touch with friends, family, colleagues, work and the world at large.

    As a result, the NCC observed a surge in the number of complaints from consumers regarding data depletion and poor quality of data services, and in line with its mandate of protecting, informing and educating consumers, the Commission immediately investigated the complaints and ensured resolution as necessary.

    However, the Commission also believes that it is necessary to empower consumers with information on data consumption and usage to enable them to get better value from their data subscriptions and to get prompt redress where necessary.

    To achieve these objectives, here are the frequently asked questions (FAQs)​ with regards to data consumption and usage:

    1. What is Internet Data Usage?

    Internet data is a service provided by telecom service operators to the end users to enable them access the internet. The speed of the access and the nature of activities which the consumer can carry out often depends on the nature of the technology in use. Access technologies are usually classified into “Generations” to denote their age and characteristics, as follows:

    • 2​nd Generation Technology (i.e. 2G) is circuit switched technology which is relatively low-speed GPRS, EDGE mode or their equivalents;
    • 3​rd Generation Technology (3G) is packet and circuit switched and is in HSPA, HSPA​+ mode or their equivalents;
    • Whilst, 4​th Generation Technology (4G) is packet switched technology, that is, LTE, LTE-A mode or their equivalents.

    Each of these technologies provides different speeds and protocols for using the internet. Newer generations of phones are usually designed ​to be backward-compatible, so a 4G phone can communicate through a 3G or even 2G network.

    2. What does G stand for?

    As explained above, “G” stands for “GENERATION”. When you connect to internet, the speed of your internet access is dependent upon the signal strength and the access technology. The technology is shown in alphabets like 2G, 3G, and 4G etc. right next to the signal bar on your mobile phone’s home screen.

    3. Does the usage of 2G, 3G or 4G have impact on data usage? Can this also lead to depletion of data?

    Absolutely, Yes. The higher the generation, the higher the speed, and consequently the faster your mobile data is consumed.

    4. What is Mobile Data?

    Mobile data is internet content accessed by, or delivered to your phone over a wireless/cellular (i.e. mobile) connection. When you purchase mobile data plans, you are entitled to a certain amount of data over a fixed period of time. You can also access the internet through Wi-Fi connections depending on whether you have access to that particular Wi-Fi network. With mobile data however, you can use the internet as long as your phone can detect your network’s data signals, and you have an active data plan on that network. Therefore, the mobile data is what allows your phone to get online when you are away from Wi-Fi.

    5. What causes Data Consumption/Usage/Depletion?

    Your data is used whenever your phone connects to the internet. The following activities are the most common uses that reduce your data:

    • Sending and receiving emails,
    • Downloading and uploading files (pictures, documents, videos, etc.) – the larger the file, the more the data consumption,
    • Browsing the internet – the more pictures, videos or graphics on the websites visited, the more data is used,
    • Instant Messaging – like WhatsApp, Facebook Messenger, Snapchat, etc.
    • Streaming music/ videos on YouTube, Hulu, Netflix and other channels,
    • Games – games use a lot more data than most people imagine, due to the intense graphics and algorithms that power them,
    • Social media applications such as Facebook, WhatsApp, Twitter, Instagram, etc.
    • Video-chatting and conferencing applications like Zoom, Skype, WhatsApp Video, etc.

    6. How do Internet Service Providers (ISPs) estimate data usage?

    Your data consumption depends on a large number of factors. As mentioned above, the nature of technology (2G, 3G, 4G or 5G), the quality of the network, the speed of download, the type of websites you visit, the specifications of your handset, and so many other factors contribute to your data consumption.

    For instance, two handsets can use different amounts of data to download or stream the same video on YouTube!

    The following ​approximations give an estimation of data usage. ​Please note that these are mere estimations provided by an operator based on typical/average file sizes​.

    • 1 Hour of Social Media = 200mb
    • 1 Hour of Browsing = 60mb
    • 1 Hour of Instant Messaging with video calls = 140mb
    • 1 Hour of streaming music = 60mb
    • 1 Hour of Streaming Videos = 350mb (Non HD) and 1GB (HD) 1 Email sent or received with attachments = 500kb
    • 1 minute of connected game play = 60mb

    7. What activities use up the most data?

    As you will notice from the answer to question 6 above, the most common activities (inclusive of uploads and downloads) that use large amounts of data are as follows:

    • Downloading and watching videos online especially on sites Like Netflix and YouTube.
    • Sending and receiving emails with large attachments
    • Software updates and virus​ definition u​ pdates
    • Going on Social Media sites such as Facebook, Snapchat, Instagram, Twitter, Tik Tok etc.
    • Playing Games on a website or via a downloaded app
    • Remote security cameras
    • Data sent between sites on a Virtual Private Network (VPN).
    • Mobile App online Notifications from social media, social marketing sites etc.

    8. How can I use my mobile Data wisely or avoid Data wastage?

    There are number of things you can do to manage your mobile data usage so that it does not deplete quickly, but instead last longer. The following are examples:

    • Disable mobile data when it is not needed
    • Use data compression in your browser
    • By reducing video streaming quality from video sites such as YouTube, Netflix, Hulu, Showtime – you can use from 1080p or default/ auto setting to 240p for optimal viewing and lower data consumption. This may however affect the quality of your experience.
    • By deactivating all cloud storages except when / where necessary.
    • By not breaking or interrupting downloads in-between video sessions.
    • Turn off automatic updates for apps for mobile devices, laptops and personal computer.
    • Use Wi-Fi hotspots wherever you can to save your mobile data – you should however note that there are data security risks to using open/free Wi-Fi connections. Your passwords and personal data are often exposed on such connections.
    • Limit sending and receiving files and push notifications
    • Delete email messages that won’t send and are no longer required.​
    • Send big files when connected via Wi-Fi or use Wi-Fi for big files
    • Monitor time spent on Social Media
    • Closing apps when you’re done using them can also reduce data usage
    • Set up usage alerts

    9. How can I use my phone to manage my data usage to avoid Data wastage?

    Your smartphone’s default settings are typically configured to get the best possible experience, which comes at the cost of your data usage. You can change those settings to manage your data usage in the following ways:

    By Manually Capping Mobile Data: To do this,

    Go to Settings > Network & Internet > Data Usage > Billing Cycle

    By Manually setting Data Saver

    Activate data saver: Locate “Data Usage” on your device and activate

    “Data Saver”. This will help cut down your data usage by preventing apps from using data in the background.

    Disable auto-update on your App store

    Disable multimedia auto-download on your social media apps

    Turn off your data when it’s not in use.

    Stop Apps from automatically Synching: to do this,

    Go to Setting > Apps & notifications > Select App > Select Disable Background Data

    Don’t Stream it, Download It.

    It is more advisable to download video or audio content to save

    data than to stream it online.

    ● Set data alert notifications on your mobile phone.

    ● Avoid multiple configuration of the same email address on your mobile phone. For instance, do not configure your Gmail address on your email app as well as Gmail app at the same time on the same mobile phone.

    10. How to monitor and limit data usage on an Android phone:

    a. USE DATA SAVER MODE

    If you have Android 8.0 or later, your phone should come equipped with Data Saver mode, which kicks in when you are not on Wi-Fi and ensures that apps and services that are not being actively used won’t be able to stream data in the background.

    It is very easy to turn Data Saver mode on and off. To do this,

    • Go to Settings
    • Go to “Network & internet” > “Data usage”
    • Select “Data Saver.” Toggle “Use Data Saver” on.

    There may be specific apps that you want to allow to use background data, even when Data Saver mode is on. For example, you may want to get Twitter notifications no matter where you are. To do this,

    • Go to the “Data Saver” page (see above)
    • Tap on “Unrestricted data”
    • Scroll down to any apps that you want to enable for background data use even when Data Saver mode is on. Toggle them on.

    b. SET A DATA LIMIT

    You can set your phone to issue a warning if you’re nearing your data limit before the end of your monthly billing cycle. You can even set a limit beyond which your phone will not use any data. To do this,

    • Go to Settings
    • Go to “Network & internet” > “Data usage” > “Data warning & limit”
    • Tap on “App data usage cycle.” This will let you set the day that your account starts it’s monthly cycle.
    • Back up and toggle “Set data warning” on. You can then enter the data limit – say, 4GB — that you want for your phone.

    11. How do I Limit Data Usage on Apps?

    A. YouTube:

    • Open the YouTube App.
    • Tap on the profile icon at the top right corner
    • Select Settings.
    • Click on General.
    • Turn on “Limit Mobile Data Usage”.

    B. Play Store (Android):

    • Go to the Google Play store.
    • Click on Menu & go to Settings.
    • Click on Auto-update apps.
    • Select “Auto-update apps over Wi-Fi only”.
    • You also have the option to choose “Do not auto-update apps

    C. IOS (Apple: I-Phone) :

    • Go to settings on the I-phone
    • Click on iTunes and App Store
    • Got to Mobile Data Option
    • Turn off ‘Automatic Updates’
    • Or you can turn off the apps that you don’t want automatic updates.
    • You can also click on App downloads and select the preferred option in regards to app downloads.

    D​. ​Instagram:

    • Open Instagram options.
    • Go to Accounts.
    • Go to Settings.
    • Select Cellular Data Use.
    • Then tick Use Less Data

    E.​ W​hatsApp – Deactivate Auto-download

    • Go to the “settings” section in your WhatsApp APP.
    • Click on “Data and Storage Usage”.
    • Select Media Auto Download option.
    • Deselect all options under “When Using Mobile Data”.
    • You can also enable low data usage for WhatsApp Calls

    F. F​acebook – Switch Off Auto Play

    • Go to your Facebook option icon (the three horizontal bars at the top right corner).
    • Click on App Settings (Under help & settings).
    • Click on AutoPlay.
    • Select never auto play videos.
    • In addition, you can activate the “Data Saver” option.
    • Navigate to the option icon.
    • Then go to settings & Privacy.
    • Select Data Saver.
    • Toggle the data saver on.

    12. Why does my data drop significantly while watching Videos?

    Video naturally uses more data. However, if you are downloading, select “medium resolution” to manage your data usage as their sizes are significantly lower than “high definition” videos. Also live streaming video uses more data. Therefore it is preferable to download the video on your local device and watch afterwards.

    13. Why does my data disappear even when I am not online?

    Data consumption can occur on your account with or without your knowledge.

    ● With your Knowledge​: Data is consumed when you open web pages, when you browse, while downloading/uploading files, streaming videos or doing any of the other activities mentioned above.

    ● ​Without your Knowledge​: Most smartphones are configured to automatically search for, and download software updates, app synching, uploads, updates, etc. Your data is therefore consumed by your phone without your knowledge when there are software upgrades and updates to apps on your device. To stop this from happening, you have to disable automatic updates as demonstrated in Question 11 (above).

    14. Since I migrated to 4G network, my data doesn’t last for long?

    4G networks are generally faster than 3G. This increased speed brings about usage of more applications making the data to deplete faster. 4G is configured for fast transfers of heavy amounts of data – OS updates, synching of photos and videos, streaming on high definition all take place much faster than on earlier generation networks. Also, most of the popular media platforms are designed to provide you with the best user experience, so they would automatically present you with the highest quality videos (HD) once they recognise that you are on a fast connection.

    15. Is it possible that someone is stealing my data?

    This could be because your hotspot or Wi-Fi password might have been compromised​. You should therefore ensure that your password is secure at all times. ​You should also be careful of who has access to your phone since data can be shared or transferred without your knowledge.

    16. Can I Check my Data if I Suspect that something is wrong?

    Yes. Most smartphones allow you to check your usage – you can even set a cap as explained in Question 9 (above). Also, there are some free applications that monitor your usage – these are however approximations and may record significantly different amounts from your actual usage.

    17. Why do data plans with “unlimited access plan” get exhausted before the end of the month/plan period?

    Unlimited data plans usually have restrictions embedded in the terms and conditions of service. It is advisable to check terms and conditions relevant to your specific data plan. Thus, if you encounter such problem, you need to check the terms and conditions of service. However, if what you experience is contrary to the terms and conditions of service applicable to your data plan, you should contact your service providers for prompt resolution within 24-48hrs. If you are not satisfied with the resolution, then contact NCC for necessary assistance.

    18. Why should network service provider display pop up messages to ask if the recharge is to be used for data or voice?

    The pop up message is basically a method of easing the process of converting your airtime to data or leaving it for voice services. This is intended to empower you to decide how you wish to use your recharge. This should be ignored or cancelled by consumers who are not interested.

    19. Why is it that additional data given to subscribers after making subscription to data promos, get easily exhausted?

    The terms and conditions of the promo data must be noted and understood by the consumers before subscribing for any such promo.

    20. What brings about fluctuation in internet access after making data subscription?

    This may be due to network problem and/or settings of your phone. For example if there is no network in your location or the strength of network is weak or unstable, then there will be fluctuation. Also, if your data SIM is off you may not be able to use the internet unless you are connected to Wi-Fi.

    21. Does speed or time contribute to depletion of data?

    Yes, it does. The faster the speeds, the more data bundles will be utilised. Logically, the faster the speed, the quicker you can complete a task such as downloading or uploading a file. That means that you’re able to do more, and consume more data, in the same amount of time if you have fast speeds. You naturally do more and probably use higher quality while streaming videos.

    22. Why is it that monthly subscriptions do not last a whole month?

    The monthly subscription usually comes with a data size or value and once the value is exhausted before the month end, you would be unable to access the internet. So, what it means is that the data allowance can be used over one month, but it can be finished before one month, depending on how you use it.

    23. What is the reason behind getting a deducted data value when you subscribe for data?

    This could happen where the Consumer has borrowed airtime or data from the network service provider. It is important to read and understand the terms and conditions of the services rendered before you start using it. However, if you have any issues, be sure to complain to your service providers immediately and escalate to the NCC for redress if the matter is not satisfactorily resolved.

    24. Why do Network Service Providers usually deduct from the normal data subscription while leaving the bonus data untouched?

    Again, you need to check the terms and conditions of your package. Bonuses are usually given to stimulate usage and the network may specify the terms on which you can access the bonus. If your experience is different from what was promised, then lodge a complaint to your service providers and escalate to the NCC for redress if the matter is not satisfactorily resolved.

    25. Why does the shared data among consumers exhaust quickly unlike the direct subscription?

    The shared data and individual data are usually charged at the same rate. You must note that you cannot control usage of data you share with others.

    26. Apart from the fact that network quality unlocks the full functionality of applications on a device, download rate is also very fast, what can be done to avert this?

    This can be averted by reducing activating data saver to reduce the speed of the data or step down the technology from higher generation with high speed or throughput to lower generation with low speed or throughput.

    27. What brings about decreases in the balance of data when all that is done is mere internet surfing without downloading heavy files?

    Many websites are very interactive, and logging on to these sites often results in data being unknowingly consumed by video adverts running on the page while one is browsing a specific article. This is another reason that accounts for faster data depletion.

    28. Why should data deplete when the network doesn’t permit usage and it expires at the end of the month?

    If you experience this type of problem, please check the terms and conditions of your service and contact your Service Provider for prompt solution.

    29. How do I Seek Redress if I am not satisfied with my Data Usage?

    • Your first point of call is your service provider. The NCC has mandated all service providers to provide multiple channels for their consumers to complain, and that they should ensure prompt resolution of complaints within specific timelines. NCC sanctions operators who fail to meet these timelines.
    • The service providers can be reached on their free 24/7 customer service short codes: ​9mobile – 200; Airtel – 111; Globacom – 121; and MTN – 180​.
    • When you complain to your service provider, demand a “trouble ticket”: the ticket provides evidence of the time/date/nature and timeline for the resolution of your complaint.
    • If your complaint is not resolved within the stated timeline, or if you are not satisfied with the resolution, then please report to the NCC using any of the following channels:
    • Call toll free – 622
    • Email – consumerportal@ncc.gov.ng
    • Twitter – @consumersNCC
    • Instagram – @ngrcomcommission
    • Facebook – www.facebook.com/nigerian.communications.commission
    • Be sure to include your trouble ticket – NCC will then take the matter up with the network service provider to ensure speedy resolution.

  • NCC clears air over alleged evacuation of Diaspora Commission from Digital Economy Complex

    The Nigerian Communications Commission (NCC) has cleared the air on an a video making the rounds on social media alleging that the Nigeria Diaspora Commission (NDC) was thrown out of the NCC building.

    In a statement signed by Henry Nkemadu, Director, Public Affair (NCC), the communication agency agency explained following the completion of the NCC building at Mbora, Abuja designated as NCC Annex and the acute shortage of accommodation space for the staff of the Commission in the NCC Head Office at Maitama, Abuja, the Board of the Commission directed the decongestion of the Head Office Building.

    “Some of the departments of the NCC had started moving to the new Office Complex of Five (5) Floors when discussions were held between the NCC and the Diaspora Commission to enable the Diaspora Commission also to utilise any free offices within the Complex.

    “The fifth floor allocated to NDC had to be used to accommodate other departments from the NCC Headquarters to ease the congestion. NCC’s offer to house the NDC was predicated on the long-held position of the NCC that agencies of government will achieve more through strategic collaboration, partnership, synergy and sharing to the extent allowed by relevant laws.

    “During this period, the NCC secured approval for the commissioning of the Office Complex by the President, His Excellency Muhammadu Buhari and the launching of four important projects of the NCC and the renamed Federal Ministry of Communications and Digital Economy (FMC&DE):
    “The projects include the launching and unveiling of the Nigerian National Broadband Plan 2020-2025; the commissioning of the Communications and Digital Economy Complex; the launching of the Emergency Communications Centre and Toll-Free number 112; and flag-off of the Digital Innovation and Entrepreneurship Training.

    “These important projects were a culmination of extensive collaboration between NCC and the other parastatals of the FMC&DE and fittingly, the Complex was renamed the COMMUNICATIONS AND DIGITAL ECONOMY COMPLEX in tandem with the new drive of the Federal Government towards a digital economy.

    “The NCC has not withdrawn the offer but had hiccups arising from the preparation for the visit of President Muhammadu Buhari to inaugurate the Communications and Digital Economy Complex and launch of other projects relating to the mandate of government.

    The Board and Management of the NCC took a decision to ensure that every activity in the building was in line with the Federal Government’s digital agenda.

    Incidentally, after the offer of the office spaces to the NDC, the Director General, Mrs. Abike Dabiri-Erewa had not visited the Complex to take possession of any of the offices and also the Commission had not started using any of these spaces as offices.

    As is usual in ensuring security and accountability before, during and after presidential visits, the building had to be cleared to allow for only known and identifiable persons to have access within the Complex. Therefore, the Honourable Minister of the Federal Ministry of Communications and Digital Economy, Dr. Isa Ali Ibrahim Pantami, could not have sent armed men to drive the staff of the Diaspora Commission out of the Communications and Digital Economy Complex.

    At this time, only NCC staff were accredited to have access within this premises, as required by the security officials. All the properties belonging to the Diaspora Commission are safely warehoused in some of the offices in the Complex.

    This is contrary to the position of the Director General of NDC that the removal of her Commission from the building was punitive. This is not the correct position and we agree with her that there are always challenges in every human activity but the unforeseen challenges that arose in this case are not different but require understanding of all concerned.

     

  • Operators cannot switch on 5G technology in Nigeria – NCC

    Operators cannot switch on 5G technology in Nigeria – NCC

    The Nigerian Communications Commission (NCC) has said no licence for 5G technology has been issued to any mobile network operator (MNO) in Nigeria and that no MNO can switch on such technology in the country.

    Prof. Umar Garba Danbatta, Executive Vice Chairman of NCC, who made this known in a statement by Dr. Henry Nkemadu, Director, Public Affairs of NCC, enjoined Nigerians not to rely on information emanating on social media.

    The statement reads: “The attention of the Nigerian Communications Commission (NCC) has been drawn to a mischievous statement making the rounds on social media like Facebook, WhatsApp, Twitter, LinkedIn and other sites that the Nigerian telecoms industry is going to switch on Fifth Generation (5G) in Lagos this Sunday 10th, Monday 11th or Tuesday 12th May 2020.

    “The statement from the faceless individuals or groups cannot be further from the truth. The Commission has unequivocally stated that there is no deployment of 5G in Nigeria at the moment.

    “The NCC back in November 2019 approved trial test for 5G for a period of three (3) months and the trial has been concluded and installation decommissioned.

    “Prof. Umar Garba Danbatta, Executive Vice Chairman, NCC, said that ‘’the trial among others was to study and observe any health or security challenges the 5G network might present. Relevant stakeholders including members of the security agencies were invited to participate during the trial.’’

    “The NCC will continue to maintain its policy of technology neutrality and will continue to encourage service providers to deploy the best technology that will meet the needs of the society in a secured and friendly manner.

    “The NCC had provided clarifications through Frequently Asked Questions on 5G in view of the recent developments in which misleading materials with no proven evidence are being circulated to link CORONAVIRUS or COVID-19 with 5G technology and therefore refutes the claim that there will be switching on of 5G in Lagos in its entirety.

    “The Commission also provided clarifications on the laying of fibre optic cables within Lagos and other parts of the country to the effect that the laying of additional fibre optic cables is to strengthen the existing 3G and 4G infrastructure to provide robust and pervasive telecoms infrastructure to improve network performance.

    “5G is a fifth generation of mobile technology, which is an improvement of today’s 4G technology with enhanced capabilities. 5G technology provides the platform for new and emerging technologies such as Internet of Things (IoT), Artificial Intelligence (AI) and Big Data to improve the way we live and work.

    “NCC has not issued any licence for 5G in Nigeria and therefore, the mobile network operators (MNOs) cannot switch on such technology. NCC is technology-neutral. As such, we don’t license technology but assigns spectrum to operators for deployment of any service when allocated by National Frequency Management Council (NFMC).

    “As the telecoms regulator, we enjoin Nigerians to get accurate information from us rather than relying on information emanating on social media by some individuals out of ignorance to misinform our people,” said Danbatta”.

  • COVID-19: NCC refutes 5G deployment insinuations

    COVID-19: NCC refutes 5G deployment insinuations

    The ongoing laying of fibre optic cables and the deployment of other telecoms equipment by mobile network operators (MNOs) across Lagos and other states is entirely to expand their networks infrastructure across the country to provide more efficient services to the consumers, the Executive Vice Chairman (EVC) of the Nigerian Communications Commission (NCC), Prof. Umar Garba Danbatta, has said.

    Danbatta made this clarification in response to insinuations being spread by some individuals through viral video, audio and textual contents on social media, where they wrongly claim that some ongoing digging/excavation activities and laying of fibre optic cables by MNOs in Lagos and in some other states are connected to 5G equipment deployments.

    According to Danbatta, “As we speak, any information suggesting or claiming that the equipment being deployed by the network operators are 5G equipment is purely misinformation deliberately orchestrated by individuals bent on creating ill-feelings in the industry.”

    The EVC called on Nigerians to disregard such unfounded and ill-motivated information in its entirety regardless of whoever, no matter how highly-placed or lowly-placed, is making the insinuation.

    “As the telecoms regulator, we enjoin Nigerians to get accurate information from us rather than relying on information emanating on social media by some individuals out of ignorance to misinform our people,” Danbatta said.

    Setting the record straight, Danbatta said the ongoing digging and fibre optic cable laying by some operators are in accordance with agreements reached during meetings by the Honourable Minister of Communications and Digital Economy, Dr. Isa Ali Ibrahim Pantami and Management of the NCC with the Nigerian Governors’ Forum (NGF) led by Dr. Kayode Fayemi, Executive Governor of Ekiti State in January 2020, during which the Forum gave its commitment to allow the network operators expand their networks by granting right of way (RoW) approvals for telecommunications infrastructure expansion, unhindered, across their states. This will significantly reduce drop calls and improve networks performance of the operating companies.

    “The Governors’ Forum agreed to allow the telecoms operators to expand their networks by granting the telecoms operators necessary permits, which they had been having difficulties in getting before now. This will help them expand their networks for more effective service delivery to Nigerians. That is exactly what was or is ongoing in Lagos and in other states. It is to improve their networks infrastructure,” he said.

    While emphasising that the earth-digging and cable laying activities by the operators has nothing to do with 5G deployment, the NCC boss stated that continuous network expansion is a requirement from the operators for efficient service delivery on their networks, as this helps to expand their network capacity and robustness.

    Danbatta, however, re-emphasised that the Commission has not commenced any licensing process for 5G, saying what the Commission had carried out was a 5G trial for three months, during which it will be able to certify its safety to end users and guarantee its desirability for deployment in the economy.

    “In line with our regulatory process with respect to technology-neutrality, type-approval and other regulations aimed at protecting the citizens and ensuring standards are complied with in the Nigerian telecoms industry, NCC ensures that adequate trial is conducted before a new technology is introduced. This is essentially to ensure public safety. This is a priority for us at NCC. Similar trials were carried out by NCC on earlier technologies that we use today, ranging from 2G, 3G and 4G,” Danbatta added.

  • FAQ: NCC clears 5G-COVID-19 doubts

    In view of the recent development in which misleading materials with no proven evidence are being circulated to link CORONAVIRUS or COVID-19 with 5G Technology, the Nigerian Communications Commission (NCC) has provided clarifications.

    TheNewsGuru.com (TNG) reports the clarifications were provided in a release signed by Dr. Henry Nkemadu, Director, Public Affairs of the NCC.

    “Firstly, there is no correlation between 5G Technology and COVID-19. 5G is an advancement on today’s 4G technology, designed to transform the world positively.

    “Secondly, there is no deployment of 5G in Nigeria at the moment. The NCC back in November 2019 approved trial test for 5G for a period of three (3) months, and the trial has been concluded and installation decommissioned.

    “The trial among others was to study and observe any health or security challenges the 5G network might present. Relevant stakeholders including members of the security agencies were invited to participate during the trial.

    “The NCC will continue to maintain its policy of technology neutrality and will continue to encourage Service Providers to deploy the best technology that will meet the needs of the society in a secured and friendly manner,” the release read.

    The following are some Frequently Asked Questions about 5G:

    1. What is 5G ?

    Ans: 5G is a fifth generation of mobile technology which is an improvement on today’s 4G technology with enhanced capabilities. The 5G technology provides the platform for new and emerging technologies such as Internet of Things (IoT), Artificial Intelligence (AI) and Big Data to improve the way we live and work.

    2. Do we have 5G network in Nigeria now?

    Ans: No. There is no 5G network in Nigeria at the moment. What we had was a trial test for 3 months which has since been concluded.

    3. When are we expecting 5G in Nigeria?

    Ans. No exact time frame but when conditions are right and all doubts are cleared.

    4. Do we have spectrum for 5G in Nigeria?

    Ans. Yes, particularly the millimetre wave spectrum from 24GHz and above are available.

    5. Have we given out 5G spectrum to operators?

    Ans. No. It will be auctioned at the appropriate time.

    6. Are there 5G deployment around the world?

    Ans. Yes, in countries like South Korea, China, USA, Germany and others since middle of 2019.

    7. Is the radiation from 5G different from those of 2G, 3G and 4G?

    Ans. No, they all belong to the same class of Non-ionizing Radiation.

    8. Who is going to Allocate spectrum for 5G in Nigeria?

    Ans. The National Frequency Management Council (NFMC) Chaired by the Honourable Minister of Communications and Digital Economy has the responsibility for allocating bulk spectrum for various services.

    9. Should I be concerned about 5G technology?

    Ans. No, nothing to worry about. Safety and human health are top priority in the design and deployment of 5G.

    10. What are the benefits of 5G?

    Ans. 5G technology will transform the world by connecting everything with everybody. It will create millions of jobs, it will add billions of dollars to the economy (GDP), and can solve some of our problems such as insecurity and improve governance and efficiency in the society.

    11. Is 5G causing CORONAVIRUS or COVID-19?

    Ans. No, there is no link whatsoever between 5G and CORONAVIRUS or COVID-19.

    12. Should I ignore all the negative narratives I am hearing about 5G?

    Ans. No, but rely on information from world standards making bodies such as WHO, ITU, IEEE and industry experts for advice when in doubt.

    13. Is there standard limit set for Radiation from mobile devices?

    Ans. Yes, there is radiation emission limits set by the International Commission for Non-ionizing Radiation Protection (ICNIRP) below which the radiation is considered safe for humans.

    14. Are the mobile network operators in Nigeria conforming to the Radiation emissions limits?

    Ans. Yes, the NCC has been regularly conducting measurements of radiation emissions from base stations across the country and they are all well below the set limits.

    15. Is 5G same as Fibre cable?

    Ans. No, fibre cable is a terrestrial technology for broadband that existed for decades while 5G is a new mobile technology for enhanced quality of service as explained in Question 1 above.

    16. Are there other sources of radiation apart from mobile Base stations?

    Ans. Yes, there are other sources of radiation which include television stations, radio broadcasts stations, wifi and so on. They all belong to the class of radiation considered to be safe for humans when operated below the set limits.

    17. Who owns 5G?

    Ans. 5G is not owned by anybody but collection of technologies, standards and processes agreed at the international level by standards making bodies.

    18. Has NCC issued licenses for 5G in Nigeria?

    Ans. No, NCC has not issued any licence for 5G in Nigeria. NCC is technology neutral as such we don’t license technology but assigns spectrum to operators for deployment of any service when allocated by NFMC.

    19. Why are some operators rolling out fibre during the lockdown period?

    Ans. As a result of the lockdown, the amount of voice and data usage has increased by huge amounts and there is need to expand the network to provide optimum quality of service to users sitting at home. Telecom is also critical for information dissemination during the lockdown.

  • NCC didn’t give N300 million subventions to NITDA, says Management

    Contrary to wide speculation by an online publication that the Nigerian Communications Commission (NCC) gave N300 million to Nigeria Information Technology Development Agency (NITDA), the Commission states unequivocally that this information is mere falsehood, a statement by NCC Management signed by Director, Public Affairs, Dr. Henry Nkemadu, has said.

    The statement said in order to put the records straight, no agency of the Federal Government gives subvention to another agency, as by extant laws of the government, every agency makes its budget and gets approval for appropriation from the National Assembly and such budgets are spent according to the appropriation of the National Assembly.

    “Our budget doesn’t contain any allocation for subvention let alone granting same to a sister agency,” the statement read.

    According to Nkemadu, “we cannot create a provision in our budget for another agency to implement. Subventions to all agencies are done by the Federal Government with resources domiciled in the Consolidated Revenue Fund (CRF). Even salaries to Ministries, Departments and Agencies (MDA) come from there.”

    According to Nkemadu, NITDA as an agency of government also draws its budget and spends same to execute its own programmes as it deems fit.

    He said since the advent of the new administration, the Honourable Minister of Communications and Digital Economy, Dr. Isa Ali Ibrahim Pantami, has always encouraged a working relationship and close synergy between all the parastatals under the purview of the Ministry and not cross-funding of any of the parastatals.

    The Honourable Minister has also facilitated support at the highest levels of government to programmes and activities of the Commission, especially in facilitating meetings with the Nigeria Governors’ Forum (NGF) on issues of Right of Way (RoW) for expanding the telecommunications infrastructure and declaring telecommunications infrastructure as Critical National Infrastructure (CNI).

    Nkemadu, therefore, posited that “we did not receive any directive from the Honourable Minister of Communications and Digital Economy, Dr. Isa Ali Ibrahim Pantami, on funding any activity of NITDA and no approval was given in that regard.”

    “Whoever thinks so simply threw caution to the wind by rolling up speculative information that we know nothing about let alone implementing,” he said.

    The Director said “we have not done any partnership with NITDA to warrant any subvention for capacity building let alone implementing one. So, the aspect of creating a budget for subvention is not true.”

  • What NCC is doing to support stakeholders’ efforts to deal with COVID-19

    As the COVID-19, better known as Coronavirus, continues to ravage the global community, the Nigerian Communications Commission (NCC), as the telecommunications industry regulator, has put in place measures to support initiatives by other stakeholders to curtail this scourge.

    The Commission, in conjunction with industry players and all other government agencies, has agreed to reduce the frequency of physical meetings all through the period of the Coronavirus outbreak and considered alternative electronic meeting platforms, in order to reduce person-to-person contact that may arise from travels or meetings.

    Departments within the Commission that interface with customers have developed e-platforms where all licensing requests, consumer complaints and base transceiver station (BTS) investigation requests could be channeled or provide designated e-mail addresses to be used for such requests throughout the pandemic period.

    The Commission has also approved resource sharing by operators throughout the period of coronavirus. These include fibre optics cables and other resources in the event of cable cuts and other unforeseen developments during the period of coronavirus outbreak.

    The Commission has also directed Mobile Network Operators (MNOs) to ensure that their Corporate Social Responsibility (CSR) programmes are in tandem with government initiatives to curtail the COVID-19 pandemic in order to provide safety and support aid materials that will protect the public against Coronavirus.

    All social and official visits to the Commission have been cancelled immediately and visitors advised to use relevant online platforms and or telephone services in accessing the Commission’s services.

    For those who may be affected, the Commission implores them to take advantage of the Emergency Communications Centres (ECCs) by dialing the toll-free number 112.

    The NCC supports Right of Passage (RoP) for all telecommunications members for easy movement in the event of a total lockdown and or restriction of movement.

    The regulator is also in support of RoP for suppliers that are involved in supplies of fuels, foods and other support services to telecom operators, to allow for free movement in the event of partial or total lockdown as a result of the coronavirus.

    The Commission is in touch with Law Enforcement Agencies to constantly protect telecom infrastructure nationwide. The NCC will come out from time to time with enlightenment information on the dangers of the virus so that consumers can be guided accordingly.

  • NCC’s TVWS Framework will enhance delivery of digital economy, says Pantami

    NCC’s TVWS Framework will enhance delivery of digital economy, says Pantami

    Minister of Communications and Digital Economy, Dr. Isa Ali Ibrahim Pantami, has said that the Television White Space (TVWS) framework being developed by the Nigerian Communications Commission (NCC), under the ministry’s supervision, will enhance the delivery of the digital economy agenda of the Federal Government.

    The Minister stated this during the Industry Stakeholder Forum on the Guidelines on the use of TVWS in Nigeria, organised by the Commission at its Head Office in Abuja on Tuesday (17/03/2020).

    The programme was attended by several stakeholders, including the representatives of telecoms companies, the Association of Telecommunications Companies of Nigeria (ATCON), officials from the Ministries of Communications and Digital Economy, and Information and Culture, as well as collaborating agencies in both Ministries. The Chairman of NCC Board of Commissioners, Prof. Adeolu Akande also led his colleagues on the Board to the forum which was attended by many other professionals from all walks of life, who gathered to make necessary inputs towards finalising the draft TVWS Guidelines.

    The TVWS is the unused broadcasting spectrum which can be deployed to provide affordable broadband services to people at the grassroots.

    Addressing the audience at the forum, Pantami said the TVWS Guidelines is in sync with the objective of the National Digital Economy Policy and Strategy (NDEPS) unveiled by President Muhammadu Buhari in November last year.

    The Minister noted that TVWS issue came up “as a result of a resolution by the National Frequency Management Council (NFMC) in which NCC and National Broadcasting Commission (NBC) were urged to work together by setting up an inter-agency committee that will ensure the deployment and usage of the spectrum for TVWS.”

    Dr. Pantami stated that TVWS is domiciled with NBC and can be used in bringing affordable broadband services to unserved and under-served areas and that it is part of the mandate of NCC to ensure universal access to telecoms services.

    “It is because of this that NFMC urged both to work together for the effective utilisation of TVWS, which also supports the expanded mandate of the Ministry towards advancing government’s vision of promoting digital economy. In fact, the framework directly addresses two of the eight pillars of NDEPS, which are pillar one and three focusing on developmental regulations, and solid infrastructure, which has broadband access as a central component,” he said.

    Pantami commended the efforts of NCC and NBC for complying with the rule-making process by organising the stakeholder forum to take inputs before finalising work on the TVWS regulations.

    The Minister, however, charged the regulator “not to go to sleep” in constantly developing subsidiary regulations as may be necessary, in view of the fast-paced advancement in the global ICT industry.

    Prof. Adeolu Akande, Chairman, Board of Commissioners, who commended the Honourable Minister for his support, said the Board of NCC will continue to provide necessary policy directions to the Commission for effective regulations of the telecoms industry.

    He stated further that countries such as the United States of America, Singapore, United Kingdom, Canada, Kenya, Namibia and South Africa, have made significant progress towards the optimisation, utilisation and regulation of TVWS, and Nigeria will do so too. He promised that the Board will support the NCC in ensuring that Nigeria is counted on the list of such countries.

    Earlier, Prof. Umar Garba Danbatta, Executive Vice Chairman and Chief Executive Officer of NCC, told the stakeholders that the forum was organised specifically to discuss the use of TVWS at finalising the draft Guidelines on the deployment of this technology, in line with the Commission’s commitment towards bridging the digital divide between different strata and sectors of the society.

    “A draft of the Regulatory Framework has been concluded and as usual, we have invited you all to this meeting today to present what has been a result of a whole year of hard work, collaboration and consultations, to you for your comments and feedback on the draft document. This will lead to its eventual finalisation and operationalisation,” the EVC said.

  • NCC sensitises lawyers on telecoms regulations

    NCC sensitises lawyers on telecoms regulations

    To sustain the contribution of telecommunications and Information and Communication Technology (ICT) to Nigeria’s economic growth, the Nigerian Communications Commission (NCC) has commenced a national sensitization programme for lawyers on telecommunication regulations.

    The Commission has also said the country needed more lawyers with specialisation in telecoms laws and regulations to sustain the industry growth.

    Yetunde Akinloye, Director, Legal and Regulatory Services, NCC, made the call during the ‘Meet the Regulator Forum’ organised by the Commission for lawyers and law school students at the Nigerian Law School (NLS), Abuja Campus yesterday (17/03/2020), at the commencement of the sensitisation programme designed for lawyers which will hold in all geopolitical zones to create more awareness about the legal environment of telecommunication regulations.

    According to Akinloye, the Nigerian telecoms industry is principally governed by the Nigerian Communications Act (NCA) 2003, which empowers the Commission, as an independent telecoms regulatory authority, to, among others, regulate stakeholders in the sector and implement government’s policy on communications.

    Akinloye said the Commission has also been using the Act to protect and promote consumer interests and grant licences to operators, and she also stated that the Act empowers NCC to manage scarce resources such as spectrum and numbering plan, to investigate and resolve disputes in the industry, and to develop and enforce regulations and guidelines in the general interest of the consumers.

    She averred that the exercise of the Commission’s powers as enshrined in the Act has helped the NCC to bring about digital transformation in the country with impressive contribution to the country’s gross domestic product (GDP) and to trigger positive multipliers effects on all other sectors of the economy.

    According to the NCC Director of Legal and Regulatory Services, “we have recognised the role of lawyers in telecoms regulations and laws. This is why we have put in place this forum to create a meeting point between NCC as a regulator and legal practitioners. We are here to sensitise you to NCC’s activities from legal perspective, knowing full well that you have a role to play in further development of the sector.”

    “More legal practitioners are needed in the country with specialisation in telecoms-related laws in our quest to continue to boost our regulatory frameworks for the continued growth of the telecommunications sector,” she said.

    In his presentation, Jerry Ugwu, Deputy Director, Legal & Regulatory Services at NCC, also amplified Akinloye’s position. He stated that the sector needed more telecommunications lawyers with a broad perspective on the NCC Act 2003.

    He said as the gate-keeper of legal training in Nigeria, Nigerian Law School services are essential for compliance and enforcement. “Being the institution that trains lawyers in the country, lawyers have a peculiar training that sharpens understanding of the essence of regulations and guidelines; and other regulatory instruments used in the telecom industry.”

    He said the NCC has considered it imperative to sensitise new wigs and the institution on the activities of the Commission as a regulator in order to build a knowledge-based economy in the country. He stated that effective regulation is a key success factor in any economic ecosystem.

    “Regulatory activities run on relevant legal instruments that guide service delivery, creating and interpreting these instruments are where lawyers have key advantage and role to play,” Ugwu said.

    Also speaking, Ibe Ngwoke, Principal Manager, Legal and Regulatory Services, NCC, stated that through effective regulations, driven by various legal instruments, telecom sector has, over the years, become a major contributor to the national economy.

    Ngwoke noted that, in the last quarter of 2019, the digital economy fetched Nigeria 13.1 percent (about N2.6 trillion) of the country’s GDP, as against oil and gas, which contributed 11.32 percent in the same period.

    He said it is hoped that, “with the recently unveiled National Digital Economy Policy and Strategy (NDEPS) in November 2019 by the Federal Government, and giving other extant necessary legal instruments, the contribution from the entire ICT industry is going to improve significantly.”

  • NCC receives Outstanding Regulator of the Year award

    NCC receives Outstanding Regulator of the Year award

    The Nigerian Communications Commission (NCC) has emerged the best public sector regulatory organisation as it receives the ‘2019 Outstanding Regulator of the Year Award’ at this year’s edition of Independent Awards.

    The award was presented to the Commission at a colourful ceremony held on Friday at the Eko Hotels & Suites, Victoria Island, Lagos.

    Director of Public Affairs, NCC, Dr. Henry Nkemadu, received the award on behalf of NCC’s Executive Vice Chairman, Prof. Umar Danbatta.

    Receiving the award amidst a loud ovation, Nkemadu appreciated the organizers of the Award for adjudging the Commission as deserving such recognition.

    Nkemadu said the award was a testament to the untiring efforts of the Commission in creating an enabling environment for all telecom stakeholders. He said the award is also a call for the Commission to do more for the consumers.

    The NCC Director of Public Affairs restated the commitment of the Commission to continually strive towards its goals of ensuring high quality of service for the consumers. He declared that the Commission will put in place well-monitored measures toward protecting telecom consumers and consolidating the gains of the Nigerian telecoms sector.