Tag: Umar Danbatta

  • NCC boss identifies gap in deployment of 5G in Africa

    NCC boss identifies gap in deployment of 5G in Africa

    Prof. Umaru Danbatta, the Executive Vice Chairman of Nigeria Communication Commission (NCC) has identified a gap in the deployment of 5G technology in Africa.

    The new technology, which is in the bid stage in Nigeria, Danbatta said will rely heavily on 4G Long Term Evolution (LTE).

    Using Nigeria as a case study, the NCC boss noted that the country’s network infrastructure was 80% wireless and that quite a few percentage of the infrastructure was 4G LTE.

    He, therefore, urged African countries to invest in the right infrastructure to facilitate the deployment of 5G services.

    Danbatta made the appeal during an online tech policy talk organised by Qualcomm in partnership with Forum Global.

    The theme of the event was “Unlocking the Potential of 5G in African continent.”

    He said the key to the success of 5G deployment was infrastructure, noting that African countries would do well by investing in the right infrastructure to facilitate it.

    “As we are all aware, 5G services will initially have to rely on the 4G LTE for the provision of enhanced broadband services.

    “We do not have the infrastructure in place yet, this services will entail deployment of additional infrastructure if we are going to move to the usage of low latency as well as machine-to-machine services,” he said .

    Speaking on decisions made on 5G, Danbatta said the most important step that the Nigerian government took was unveiling the 5G deployment policy.

    He noted that it was the first time the Nigerian government was embedded in a policy in service of the country, adding that normally what NCC does was to develop the regulatory framework.

    Danbatta said that the policy had been subjected to stakeholder consultation because that was the rule in NCC when a new technology was to be deployed in the country.

    “We normally subject the pros and cons of the technology to massive stakeholder consultations in order to get the buy in of not just critical stakeholders in the industry, but Nigerians in general, ” he said.

    Danbatta said currently, the commission was trying to implement the policy and had identified the spectrum that would be used for the deployment of 5G services.

    He said there were three categories of spectrum, the low band, mid band and the high band.

    Danbatta said that Nigeria would be using the high band spectrum for the deployment of 5G services, specifically 3.5 Gigahertz up to 16.9 Gigahertz.

    Also, Mr Nkateko Nyoka, Chief Legal and Compliance Officer at Vodacom Group, said that in South Africa, President Cyril Ramaphsa had spoken severally on the need to build smart cities.

    According to him, South Africa actually have some smart cities but the country has both elements of a developed and under developed economy.

    Nyoka added that the concern of having both elements stretches across many countries in Africa.

    “The reality is that in many of our markets, some of these services are provided by the existing technologies of 3g and 4g.

    “We do accept that 5G will present certain benefits that we have not had before, but there will be issues around access, just like the South African situation of smart cities the challenge for Africa is how do we close the gap.

    “What 5G will present to us is obviously a reduction of latency, but we also need to think of what the general population will benefit from it without creating an unnecessary gap.

    “This unnecessary gap would be between the rich segments of our population and the poor,” Nkateko said.

    He said the introduction of 5G should be targeted at areas like health care and education that everyone could benefit from.

    Mr Lacina Kone, Director-General of Smart Africa, said that the time has come for Africans to start using automated machinery.

    He said that automation would represent cases of digital transformation in the area of our manufacturing sector.

    “If we Africans want to transform our economies, we need to start moving to machine automation and 5G presents a unique opportunity for such services,” Kone said.

  • NCC receives ‘trove of garlands’ in 20 years regulatory excellence

    NCC receives ‘trove of garlands’ in 20 years regulatory excellence

    The trove of garlands for the Nigerian Communications Commission (NCC) for its role in enhancing digital transformation in Nigeria has swelled with new awards conferred from an array of stakeholders.

    It is two decades since the NCC midwifed the birth of Global System of Mobile Communications (GSM), to herald a new era of public communication in Nigeria.

    The new awards were conferred on the Commission and its Management at different fora organised to commemorate 20 years of revolutionary digital communication in Nigeria.

    Besides the serial honour attending the celebrations of two decades of the GSM revolution, the Commission also won awards at annual events organised by strategic stakeholders, including, the Nigerian telecom sector’s equivalent of Oscars, the Nigeria Tech Innovations & Telecoms Awards (NTITA), 2021.

    At NTITA, NCC received the ‘Outstanding Telecom Regulator of the Year’ award, while its CEO, Prof. Umar Danbatta, the Executive Vice Chairman, was honoured with the ‘Telecoms Industry Leader’ award. The event took place in Lagos, on 19th November 2021.

    A week earlier, at another event organised by the Association of Licensed Telecoms Operators of Nigeria (ALTON) and the Association of Telecommunications Companies of Nigeria (ATCON), in collaboration with Digivation Network, the Commission had received, ‘The Premier African Regulator’ award.

    The EVC was also honoured with the ‘Regulatory Excellence Award’, while the Executive Commissioner Stakeholder Management, Barrister Adeleke Adewolu, received ‘The Outstanding Digital Impact Personality’ award. The event, tagged 20 Years of Digital Revolution Powered by GSM, took place at the Nigerian Air Force Conference Centre, Abuja, on 11th November 2021.

    The same day, at yet another event organised by E-Business Life Magazine at the Oriental Hotel, Lagos to mark the 20 years of the birth of GSM, the NCC also received, ‘Technology Transformer Award’.

    Additionally, just over the weekend, the NCC also received the ‘Regulator of the Year’ award at the New Telegraph Awards 2021, organised at the Federal Palace Hotel, Lagos, on Friday, November 19, 2021.

    Meanwhile, at the event organised at NAF Conference Centre in Abuja, a panel representing shades of stakeholders in the telecom and ICT sector, took a retrospective reflection at the last 20 years of telecom liberalisation under NCC’s supervision. The panelists agreed that there have been irreversible, exponential transformation of the sector with visible impact on all other sectors of the Nigerian economy.

    The panelists reminisced on developments in the sector in an inquisitorial manner, asking the audience to measure the dynamism in the telecom sector in terms of digital sophistication and digital literacy in comparison to what it was two decades ago.

    The speakers, one after another, examined in objective contexts, how telecoms service availability, affordability and accessibility have benefited persons of all social strata, especially the disadvantaged segment of the society. The panel also took a stock of the general impact of the digital culture from a historical perspective in order to properly capture the milestones.

    As Nigeria prepares for the launch of the Fifth Generation (5G) networks, the panelists agreed that there will be more benefits to harvest from the emerging technologies. Thus, they urged all stakeholders to heighten education of citizens and especially telecom consumers, in order to halt the misinformation about 5G.

    The discussants also expressed confidence in the ability of the Federal Ministry of Communications and Digital Economy and the NCC to rally stakeholders to deepen engagement at all levels and sectors to focus on the implementation of policies to ensure attainment of the set targets.

    Meanwhile, the Director Public Affairs at the Commission, Dr. Ikechukwu Adinde, commended stakeholders, who gathered at various events where the Commission and its leaders were honoured, for their dedicated solidarity. He also thanked the various stakeholders who recognised the Commission with landmark awards, for the impeccable honours. Adinde stated that such number of awards to NCC in a fortnight testified to the strong collaboration between the Commission and the stakeholders and their conviction that NCC is fulfilling its mandate.

    Adinde particularly told the audience at the E-Business Life forum that the recognitions coming to NCC will further encourage the Commission’s management led by Prof. Umar Danbatta and his dynamic team to do more to expand the frontiers of opportunities of digital economy to enable citizens and other investors to enhance their contributions to Nigeria’s growth and development.

  • UNILORIN female student emerges best in NCC essay competition

    UNILORIN female student emerges best in NCC essay competition

    A female student of the University of Ilorin (UNILORIN), Faculty of Veterinary Medicine, Miss Esther Oluwabukola Gbeja has emerged as the overall best in a national essay competition organized by the Nigeria Communications Commission (NCC).

    TheNewsGuru.com (TNG) reports Miss Esther was announced the best among other winners by the Executive Vice Chairman (EVC) and Chief Executive Officer (CEO) of the NCC, Prof. Umar Garba Danbatta on Tuesday at the Commission’s headquarters in Abuja.

    Speaking during the prize giving ceremony, Prof. Danbatta noted that the national essay competition was the third that the NCC has organized, and that the Commission received close to 2000 entries for the third edition won by Esther.

    He revealed that about 97 higher institutions of learning partook in the competition with the topic: 5G Technology: Opportunities and Challenges.

    Saying that the topic of the competition was timely, Danbatta stated that the NCC was at an important stage in the deployment of 5G technology across the country, stressing that the Commission is now ready to receive bids for 5G spectrum.

    Emphasizing on the deployment of 5G in the country, he reiterated that the Federal Government would gain N75 billion from its spectrum auctioning in 5 coming months.

    The EVC further explained that the auction was software-based, adding that provision had been made for manual auction should the auction software fail during the process.

    He informed that new entrants were allowed to participate in addition to existing licensees, and that only licensees with 100 per cent regulatory approval would be allowed to participate in the auction.

    “The NCC is at the verge of auctioning Spectrum for the provision of 5G technology and we decided to take advantage of the moment by challenging our youth to be innovative and as resourceful as their counterparts in advanced countries. The controversies surrounding COVID-19 and 5G technology are now in the past.

    “I want to reassure you that the economic benefits of 5G to Nigeria post-coronavirus pandemic will be huge, especially as almost all businesses and activities of the government are migrating and offering their services online.

    “5G will enable a new kind of network to Nigerians that is designed to connect virtually everyone and everything together including machines, objects and devices.

    “Nigeria’s vibrant youth population stands to benefit immensely from the deployment of 5G as it will offer technopreneurs, technology enthusiasts, SMEs and tech-startups to expand and network with other global players on a scale that has never been witnessed before,” he said.

    Earlier, the Chairman of the Essay Competition Committee, Mr Edoyemi Ogoh, said that the committee was guided by the commission’s guiding principles of being fair and upright in following the criteria to determine the winners.

    He said that one of the objectives that the commission engaged youths from tertiary institutions across the country was to challenge themselves in the understanding and problem solving imperatives as well as essential new technologies.

    Ogoh noted that NCC was a key stakeholder in the development and growth of the communications sector in the country.

    “The commission recognises the act of innovative thinking in growing the communications industry in Nigeria.

    “The commission engaged the youth to participate in tertiary institutions across the country to challenge themselves in the understanding and problem solving imperatives as well as essential new technologies, which is one of the objectives of the NCC in the essay competition,” he said.

    Esther, who came first spoke on behalf of other participants of the competition, she thanked the NCC and urged Nigerians to understand efforts of the Federal Government on the 5G technology.

    She also called on the NCC to come up with massive awareness creation in collaboration with diverse stakeholders and professionals in the execution of the 5G network across the country.

    TNG reports Nosa Moses Edosa from the University of Port Harcourt (UNIPORT) emerged in second place, while Nasiru Abdulkarim from Obafemi Awolowo University (OAU), and Marc-Patrick Efevuriri Efeni from Nigerian Air Force Institute of Technology emerged tied in third place in the competition.

    Highlight of the ceremony was the presentation of prize money and awards to the winners of the competition. While Esther was presented a cheque of N500,000.00 and awarded a printer and a laptop, Nosa received a cheque of N300,000.00. Nasiru and Efeni, who tied at third place, each received a cheque of N200,000.00.

  • NCC awards N20m grants to 4 innovative tech startups

    NCC awards N20m grants to 4 innovative tech startups

    The Nigerian Communications Commission (NCC) has awarded N20 million grant to four deserving Nigerian tech startups for their novel digital solutions aimed at curbing insecurity and advancing Internet of Things (IoT) frontier in Nigeria.

    The Executive Vice-Chairman, NCC, Prof. Umar Danbatta, disclosed this on Thursday in Abuja in his remarks at the grand prize award ceremony for ‘Virtual NCC Internet of Things (IoT) Code Camp and Hackathon 2021’, held in the commission’s headquarters.

    Two startups, namely Clearflow system Hub and Aelaus Engineering teams/Hyech Electronics solutions, focused on IoT (Internet of Things) for kidnapping and banditry.

    The other two startups, Kalibotics and CyberNorth Tech, concentrated on assistive robotics for effective e-waste management.

    The beneficiaries of the second edition of the startups awards got N5 million grant each.

    Danbatta explained that the event was in line with the Commission’s Strategic Vision Plan 2021-2025, and the Nigerian Economic Sustainability Plan (NESP).

    The executive vice chairman was represented by NCC’s Director of New Media and Information Security, Alhasan Haru.

    He said: “Today’s event aligns with the Nigerian Economic Sustainability Plan (NESP) 2020, which underpins the need to promote local production, local services, local innovation and the use of local materials.

    “This is in line with the Mandate of the Presidential Executive Order 5 of 2017, on the Promotion of Nigerian Content in Contracts and Science, Engineering and Technology.

    “The Commission’s Strategic Vision Plan 2021-2025, which captures the need to encourage the development of new technologies and indigenous content, through cutting edge research, to stimulate sustainable economic growth and development in Nigeria is demonstrated through this event.

    “In this year’s Hackathon, our goal is to challenge the creativity and harness the innovative prowess of our young digital driven population to develop Smart Solutions.

    “To leverage on emerging technologies in addressing the challenges of Banditry, Kidnapping and e-waste management.”

    Earlier, the NCC Commissioner, Technical Services, Mr Ubale Maska, noted that the event had demonstrated the critical role that the telecommunications sector play in addressing Nigeria’s social and environmental problems with innovative solutions.

    Maska, represented by the Head, Research and Development, NCC, Kelechi Nwokwo, reiterated the commission’s commitment towards continuously supporting innovations for nation building.

    He said that the aim was to develop innovative Internet Of Things (IOT) solutions for combating kidnapping and banditry, and for effective e-waste management in the country.

    “At the close of entry we had 54 proposals from 34 organisations but at the end of the two-stage assessment by the panel of judges, four top startups, two from each thematic areas of Hackathon were selected to pitch.

    “Four final winning digital solutions from indigenous startups,” he said.

    The Chairman of Panel of Judges, Dr Uche Uwaje, said all the entries were deserving winners.

    Responding, one of the winners, the CEO of Clearflow system Hub, Mr Francis Idachaba, said he would put the grant into judicious use and achieve the goal it was meant for.

    Representatives from Security Agencies, telecommunications operators, National Financial Intelligence Unit (NFIU) and other sister agencies lauded the initiatives.

    Recall that NCC organised the first edition of this event in 2020, during which winners went home with N9 million worth of prizes.

  • Cybersecurity: FG moves to safeguard Nigeria’s digital economy

    Cybersecurity: FG moves to safeguard Nigeria’s digital economy

    The Federal Government has renewed its plans to safeguard Nigeria’s digital economy from cybercrimes, while building more trust among strategic stakeholders in the country.

    The Executive Vice Chairman, Nigerian Communications Commission (NCC), Prof. Umar Danbatta, made this known at the 2021 annual Cybersecurity Conference, on Wednesday, in Abuja.

    The conference was organised in conjunction with the Office of National Security Adviser (ONSA), for strategic stakeholders to discuss Cybersecurity issues.

    The theme of the conference is: ”Building trust in the digital economy through cybersecurity and sensitisation on the Implementation of the National Cybersecurity Policy and Strategy (NCPS) 2021’’.

    Danbatta, who was represented by Mr Adeleke Adewolu, Executive Commissioner, Stakeholder Management at NCC, said that the Commission was interested in issues that would enhance, protect and boost Nigeria’s digital economy.

    According to him, trust and confidentiality will promote a healthy digital environment, as enshrined in global best practices to guarantee the privacy and integrity of digital data.

    The digital economy should be built on trusted technologies and partnerships, to ensure strong cybersecurity that rides on public confidence, security, privacy and safety, to bolster responsive regulations, transparency, accountability and digital governance.

    He said that the pace at which technology advanced, acceleration of innovations and enterprise in the digital space amplified vulnerability opportunities, which malicious parties were quick to exploit, thereby slowing down the gains of digital economy.

    Danbatta also said that a strong cybersecurity would reduce the surface of vulnerabilities in the digital economy that could be exploited.

    The NCC Executive vice chairman called on all cybersecurity stakeholders to key into the NCPS, 2021, to accelerate the adoption of its various components, citing it as a collective responsibility since no single government, business or individual was immune or could do it alone.

    “NCC is in the forefront of ensuring a sound cybersecurity culture that is built on people, process and technology.

    “The launching of NCC’s sectoral CERT is a testament of our resolve to promote a healthy digital environment.

    “Our various cybersecurity awareness initiatives and campaigns are helping the public understand the risks in the digital space and how to reduce the vulnerability opportunities that adversaries can benefit from.

    “Our collective resolve is to continuously boost trust and confidence in our digital economy, by ensuring adherence to sound cybersecurity culture and hygiene, internally and with external partners, as well as other stakeholders.

    Brig.-Gen. Samad Akesode, Director of communications at ONSA, who spoke on strengthening the country’s security, told the participants that the office was building stronger collaboration with major actors in the security sector to guide the digital economy in Nigeria and beyond.

    Akesode said that several workshops being organised were in line with the vision of the present administration to ensure that the issue of security was taken more seriously at all levels.

  • BREAKING: NCC set to auction 5G spectrum slots

    BREAKING: NCC set to auction 5G spectrum slots

    The Nigerian Communications Commission (NCC) is set to auction five slots of spectrum for deployment of the Fifth Generation (5G) technology.

    Prof. Umar Danbatta, NCC Executive Vice-Chairman disclosed this in Abuja on Tuesday during the public hearing and inquiry on the proposed draft regulations on telephone subscriber registration, Sim replacement and spectrum allocation, 2021.

    Danbatta stated that the commission had put everything in place to auction five slots of 5G spectrum.

    “When I appeared before the Senate on our readiness for 5G deployment, I said we were 95 per cent but right now we are 97 per cent,” he said.

    Mr Adeleke Adewolu, NCC Executive Commissioner, Stakeholders Management, in his welcome address, said that the public hearing and inquiry on the spectrum trading guidelines, sim registration guidelines and telephone users guidelines would help the commission to improve the industry.

    Adewolu appealed to the commission to look into the N200,000 penalty for active unregistered line and review it upward so that it could serve as deterrent.

    “This spectrum trading guidelines, telephone users guidelines and SIM replacement guidelines will help to guarantee growth in the industry,” he said.

    The NCC Director, Legal Services, Mrs Josephine Amuwahe, who gave an overview of Sim registration and activation, said that any network provider that allowed pre-registered Sim without full bio-data would pay N200,000 penalty per Sim.

    Amuwahe, represented by the Director, Telecoms Laws and Regulatory Unit, Legal Services Department, NCC, Mrs Helen Obi, listed some of the new guidelines.

    According to her, the guidelines are, Activation window (grace period where a subscriber enjoyed limited services before full registration), a period has been increased from 30 days to 60 days

    “Foreigners with visas, two or more years, are to register their NIN before acquiring a telephone line but those of less than two years visas are not required to get a NIN.

    “A subscriber is a person that is of 18 years and above. Subscribers are only allowed to register four sim cards per a network provider

    “For the reactivation of a deactivated line, the person will have to go through the process of new activation of a Sim card,” she said.

    Mr Adedoyin Oye, Airtel staff, said the company had over 300 fibre cuts in a month as a result of construction.

    Oye, however, urged the NCC for an improved synergy between the commission, Mobile Network Operators (MNOs) and construction firms to protect MNOs fibres.

  • Digital economy initiative to make more Nigerian youths self-reliant – Danbatta

    Digital economy initiative to make more Nigerian youths self-reliant – Danbatta

    Prof Umar Danbatta, Executive, Vice-Chairman of the Nigerian Communications Commission (NCC), says the National Digital Economy Policy and Strategy (NDEPS) 2020 to 2030, is an important intervention approved by the Federal Government to make more Nigerian youths self-reliant.

    Danbatta, was quoted by Dr Ikechukwu Adinde, NCC Director of Public Affairs, as making this known during the North-West two-week training organised by the commission, aimed at implementing the Federal Government’s policy to lift Nigerians out of poverty, held at Kano Campus of Digital Bridge Institute (DBI).

    “We, therefore, express our profound appreciation to President Muhammadu Buhari and to our Ministry for making this particular training, which is a practical demonstration of one of the important pillars of the NDEPS 2020-2030, possible,” he pointed out.

    The NDEPS, is aimed at lifting Nigerians, particularly the youths, out of poverty.

    Danbatta urged the Nigerian youths, to put skills acquired as well as the Information and Communication Technology (ICT) tools received during the nationwide digital literacy training exercise to appropriate and legitimate use.

    The training, h said, is a brainchild of the Commission, held across each of the six geo-political zones of the country.

    Danbatta said the implementation of the recommendations of the committee of experts, as approved by the government, gave rise to the training, which targets 1,000 Nigerian youths to be digitally trained for self-employment.

    “The training has provided for you, useful skills, which you have acquired to earn a living for yourself without necessarily relying on government to give you a job. It is our hope at NCC that you will apply the skills appropriately and impact on your friends and associates.

    “I also urge you to resist the temptations to sell the laptops and other IT tools you are going to be provided with,” Danbatta told the participants.

    “It is consistent with this important policy of President Buhari that the Board of the NCC, two years ago, set up a committee of experts chaired by the former chairman, Ernest Ndukwe, to develop modalities and syllabus for the digital training of youths across the six geo-political zones of the country”.

    The objectives of the NDEPS are to support the digital literacy of Nigerian Citizens, Business and Government workers and enable them to acquire cutting edge digital skills.

    Others are to achieve a 95 per cent Digital Literacy Level in Nigeria within the next 10 years and to develop digital education curriculum to meet the current and future needs of the Digital Economy.

    Others include to ensure that indigenous technology companies are able to participate actively in the government funded technology programmes; and to ensure that the policy and regulatory instruments are fit–for–purpose and actually support the digital business environment.

  • Use Internet responsibly – NCC tells Nigerian youths

    Use Internet responsibly – NCC tells Nigerian youths

    The Nigerian Communications Commission (NCC) has called on Nigerian youths to leverage Internet/broadband access to unleash their potentials for innovation and creativity, as well as their quest for job opportunities and skills acquisition.

    The Executive Vice Chairman (EVC) of the Commission, Prof. Umar Garba Danbatta, made the call during the presentation of 100 pieces of mattresses to the Federal Capital Territory’s Permanent Orientation Camp of the National Youth Service Corps (NYSC), Kubwa, Abuja recently.

    The presentation of the mattresses was in demonstration of the Commission’s solidarity and corporate social responsibility (CSR) to support the replacement of some of the items carted away from the camp by hoodlums during the EndSARS protests of October 27, 2020.

    Speaking on behalf of Danbatta during the presentation, NCC’s Director, Public Affairs, Dr. Ikechukwu Adinde, said the youths play a great role in nation building as they contribute to national development by bringing about social reforms, noting that the NCC will always support the course of the youth in the country.

    Adinde said the Commission, has various youth initiatives and programmes aimed at making them self-reliant while enhancing their contributions to the economy.

    He, therefore, charged the corps members to use Internet services for gainful and profitable activities, while also advising them to refrain from using their access to telecoms services for irresponsible and nefarious activities, which could land them in trouble.

    “Access to telecommunication services, especially the Internet, plays a key role in job creation for the youths and ultimately for accelerating economic development. It is critical to the overall socio-economic well-being of every economy and the youth have a greater role to play, as agents of social change, in using the Internet for positive ventures,” he said.

    He also charged the large gathering of corps members, who attended the presentation ceremony, to take advantage of the various consumer-centric initiatives which the Commission has emplaced to protect and empower them as active users of telecoms services.

    These include the NCC’s toll-free number 622 for consumer complaints resolution, the NCC Do-No-Disturb 2442 Short Code for dealing with unsolicited text messages, the 112 National Emergency Number managed by the Commission’s Emergency Communications Centres (ECC) located across the country.

    Meanwhile, NYSC FCT Coordinator, Abdul Suleman, expressed appreciation for the solidary and support shown by the NCC to the NYSC family, especially regarding the welfare of corps members deployed to the Federal capital for the mandatory one year service to the nation.

    “I am happy to receive 100 mattresses donated by the NCC, under the leadership of Prof. Umar Garba Danbatta, the Executive Vice Chairman/CEO, to alleviate the pains inflicted by the miscreants who vandalized the camp. The generosity of the NCC is coming at a time it is most needed, especially with the orientation camp in session.”

    “On behalf of the Director-General, Management, Staff and Corps members, I wholeheartedly express our profound gratitude to the NCC for the magnanimous gesture and for investing in the Nigerian youths,” Suleman said.

    At the presentation ceremony, the Commission created a lot of fun and excitement for the corps members through the ‘fast-finger’ game where airtime of different network operators were picked up freely by the corps members. Smart phones were also given out to lucky winners of the raffle draw organized by the Commission.

  • How NCC is accelerating digital inclusion in Nigeria – Danbatta

    How NCC is accelerating digital inclusion in Nigeria – Danbatta

    The Executive Vice Chairman/Chief Executive Officer (CEO) of the Nigerian Communications Commission (NCC), Prof. Umar Garba Danbatta has shared experiences on how the telecoms regulatory agency is accelerating digital inclusion in Nigeria.

    TheNewsGuru.com (TNG) reports Prof. Danbatta shared the experiences while receiving a delegation from Autoridade Reguladora Nacional (ARN), the telecom national regulatory authority of Guinea-Bissau in Abuja recently.

    The NCC boss highlighted some of the regulatory models, approaches and best practices being implemented by the Commission in promoting a stable telecoms sector in the country.

    A delegation of ARN were on a week-long benchmarking visit to the NCC in Abuja on Wednesday, May 26, 2021 to gain insights into NCC’s regulatory template as part of an exchange to build stronger bilateral relations with the Commission in the area of telecommunications regulation.

    According to Danbatta, who is also the Chairman of the West African Telecommunication Regulatory Assembly (WATRA), the NCC has been recognised by the International Telecommunication Union (ITU) as Africa’s foremost regulatory organisation and has over the years received regulators from across Africa and beyond whose mission is to understudy the Commission.

    He recalled the strong support to Nigeria by Guinea Bissau during the recently concluded election for the position of Executive Secretary of WATRA and the Chairmanship of the regional body, noting that the benchmarking visit underscores the cordial relationship, mutual cooperation and collaboration between both countries.

    “The 16 members of the regional organization share a common vision in ensuring that the citizens are not digitally excluded and are cooperating to ensure that access to information and communication technology services are not only ubiquitous, but that they are available and affordable through effective national and regional policies”, Danbatta said.

    The EVC pointed out that the NCC has through the implementation of various policy initiatives, particularly the National Broadband Plan (2020-2025) improved access to broadband for over 80 million Nigerians and targets the provision of Point of Broadband Access (PoA) in all the 774 local government areas (LGAs) of the country within the plan period.

    Danbatta stated that though challenges remain in the process, he observed that NCC is committed to addressing such challenges as Right of Way (RoW) issue, multiple taxation, vandalism of telecom infrastructure, among others, confronting the licensees as they roll out services.

    To further drive digital inclusion, Danbatta said the Commission carried out a study to determine areas where there are access gaps in the country.

    “We identified 217 clusters of access gaps and today, we have ensured more Nigerians are digitally-included by reducing the number of access gaps to 114 currently, while more measures are being taken to further reduce the access gaps, thereby deepening digital inclusion,” the NCC boss said.

    Through NCC’s various regulatory efforts, Danbatta said: “Nigeria’s telecoms sector had reached an all-time-high, basic internet subscription of 154 million; over 87 million broadband subscriptions, representing 45.93 per cent broadband penetration; over 207 million voice subscriptions with teledensity standing at 108.94 per cent as at October, 2020.”

    Meanwhile, Danbatta, as WATRA Chairman, has assured of ongoing plans for the Executive Secretary of WATRA, Aliu Aboki, to visit the 16 member countries of the Assembly for the purposes of interacting and engaging with the member countries in order to build a common front to galvanise the development of the telecommunications ecosystem in the West African sub-region.

    “So, we hope this level of collaboration at the level of WATRA, will be strengthened, so that together, we can act in a manner that other parts of Africa can be able to copy from us. It is an excellent regulatory model that we are working together and I solicit your support and that of other member countries in making the visit of the 16 member countries by the Executive Secretary a huge success,” Danbatta urged the delegation.

    While expressing the desire to reciprocate the visit, the EVC particularly appreciated the Guinea Bissau’s delegation for the visit and expressed the hope that their expectations for the benchmarking programme have been met as they take away some key ideas and integrate same into the regulation of their country’s communications industry.

  • NCC resolves 99.2% of telecom consumer complaints in Q1 2021

    NCC resolves 99.2% of telecom consumer complaints in Q1 2021

    The Nigerian Communications Commission (NCC) has resolved 99.2 per cent of service-related complaints received from telecom consumers across the major network operators in Q1, 2021.

    According to the Q1, 2021 Report on Complaint Management issued by the Consumer Affairs Bureau of the Commission, a total of 3,019 consumer complaints were received from four complaint channels established by the Commission as compared to 2,854 complaints received in the Q1, 2020.

    The consumer complaint channels include the Commission’s Contact Centre, through which the toll-free number 622 is managed, NCC Consumer Portal, NCC social media platforms and written complaints.

    Of the 3,019 consumer complaints, 2,995 consumer complaints, representing 99.2 per cent, were successfully resolved while only 24, representing 0.8 per cent, which were escalated to service providers, are pending resolution from the respective service providers in line with the revised Consumer Complaint/Service Level Agreement (CC/SLA) of 2019.

    A breakdown of the consumer complaints received within the period under review shows that 2,759 (91.4 per cent) came through the NCC Contact Centre; 188 (6.2 per cent) were received via the NCC Consumer Portal; 50 (1.7 per cent) complaints came to the Commission through its various social media platforms, while 22 (0.7 per cent) were written complaints.

    With respect to breakdown by service providers’ customers, 1,261 (51.8 per cent) of the total complaints were lodged by MTN customers, 973 representing 32.2 per cent relate to Airtel subscribers, 549 (18.2 per cent) were accounted for by Globacom subscribers; 179 (5.9 per cent) by 9Mobile customers, while the remaining 52 complaints came from customers of other licensees.

    On a month-on-month basis, 971 complaints were received in January, 1,039 in February and 1,009 in March. The report also shows that issues related to billings, quality of service/experience for voice as well as quality of service/experience for data were the three topmost complaint types from telecom consumers in the period under review.

    Commenting on the report, the Executive Vice Chairman of NCC, Prof. Umar Garba Danbatta, said NCC, as a consumer-centric telecoms regulator, will continue to explore new initiatives to strengthen the existing consumer complaints management process while ensuring prompt and satisfactory resolution of all complaints.

    He urged the consumers to continue to take advantage of the various channels made available by the Commission, including the 622 toll-free consumer complaints line, the Commission’s consumer web portal on its website and other social media channels to promptly lodge their complaints in the event of service dissatisfaction.

    “NCC’s actions in this regard are in line with its mandate to protect and defend the rights and interests of the consumer, and to give concrete expression to its faith in the consumer as the lifeblood of the telecoms sector,” Danbatta said.

    Expressing satisfaction with the report, Danbatta emphasised that the Commission will remain committed, in collaboration with relevant stakeholders, to continually improve quality of service both for voice and data services, assuring consumers of NCC’s readiness to always defend their rights and interests.